---
title: "Visa and Citizenship Application Services - Lot 3 - China and Taiwan"
ocid: "ocds-b5fd17-83a5b551-066c-4f3b-bb2e-b6edfb4d611b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-83a5b551-066c-4f3b-bb2e-b6edfb4d611b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-83a5b551-066c-4f3b-bb2e-b6edfb4d611b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-83a5b551-066c-4f3b-bb2e-b6edfb4d611b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2024-01-25"
---

# Visa and Citizenship Application Services - Lot 3 - China and Taiwan

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-83a5b551-066c-4f3b-bb2e-b6edfb4d611b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-83a5b551-066c-4f3b-bb2e-b6edfb4d611b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-83a5b551-066c-4f3b-bb2e-b6edfb4d611b.json)

## Summary

The Home Office, acting through UK Visas and Immigration, has awarded a contract for Visa and Citizenship Application Services in China and Taiwan. The contract's total value is £147,000,000, and the tender was conducted through a selective procurement method with negotiation. The contract period is from October 18, 2023, to October 17, 2027.

This contract presents a significant business opportunity for companies with expertise in providing visa and citizenship application services. The procurement aimed to establish a global network of service centres to enhance customer experience and control migration. Businesses involved in infrastructure, appointment booking, biometric capturing, and other related services would find this tender suitable for competition.

## Notice

The Secretary of State for the Home Department, acting through UK Visas and Immigration (UKVI), is the Authority seeking to procure a global network of Visa and Citizenship Application Service (VCAS) Centres, in support of Home Office activity across both UKVI and Her Majesty's Passport Office (HMPO). This procurement was formerly referred to as Future Supplier Services. UKVI is responsible for making millions of decisions every year about who has the right to visit or stay in the country, with a firm emphasis on national security and a culture of customer satisfaction for people who come here legally. UKVI's vision is to be a world-leading immigration service working for a safe and prosperous UK. To that end, two of our key missions are to deliver world-class customer service and to control migration. UKVI's challenge is to transform services in a way that enhances customer experience and controls outcomes. To achieve this, the VCAS requirements will cover the following activities: - Provision of VCAS Centres (infrastructure and people) - Appointment booking - Priority / added-value services - Fees - Identity check and document verification - Document upload - Biometric capture - Digital interviewing - Vignette services - HMPO specific requirements - Complaints and customer insight The procurement has been divided into 5 geographical lots: (1) Africa and Middle East (2) Americas, Canada, Australasia and Europe (3) China and Taiwan (4) Asia and Asia Pacific (5) The UK Through this procurement, VCAS is seeking solutions that will provide continuity of services for customers, global consistency for HO and suppliers, and a foundation to support future transformation delivered by other HO Programmes. This Contract Award Notice is for Lot 3 Only. Further award notices will be published following the Award of all other Lots. Additional information: For the avoidance of doubt, the Authority has included the value set out within the Prior Information Notice within this Contract Notice however it is not possible to definitively determine the value of this opportunity due to the fact that its actual value is dependent on the extent to which it is utilised by the the end user, including extension options and volume variability.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8e072ae2-e7fa-43cd-936f-303d25137ab0 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Jan 2024 |
| Submission deadline | 10 Jan 2023 |
| Future notice date | Not specified |
| Award date | 17 Oct 2023 |
| Contract period | 17 Oct 2023 - 17 Oct 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £147,000,000 |
| Lots value | Not specified |
| Awards value | £147,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VF WORLDWIDE HOLDINGS |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75110000 - General public services

## Release History

- 25 Jan 2024 at 12:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8e072ae2-e7fa-43cd-936f-303d25137ab0
- 13 Nov 2023 at 15:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d97d7464-6692-4da0-882c-2d3b2353f2e1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8e072ae2-e7fa-43cd-936f-303d25137ab0
  25th January 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/d97d7464-6692-4da0-882c-2d3b2353f2e1
  13th November 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/bff50563-7798-48a5-a2c2-39be40f5c7f7
  VCAS Lot 3 China Taiwan Contract Signed__Redacted
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/46cd4612-4610-4153-869b-86c01c5c24e1
  VCAS Lot 3 China Taiwan Contract Signed__Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-83a5b551-066c-4f3b-bb2e-b6edfb4d611b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-83a5b551-066c-4f3b-bb2e-b6edfb4d611b.json.