---
title: "Customer Service Practitioner Level 2"
ocid: "ocds-b5fd17-83b1deaa-7be6-44bc-b8a2-81df65c9ef7e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-83b1deaa-7be6-44bc-b8a2-81df65c9ef7e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-83b1deaa-7be6-44bc-b8a2-81df65c9ef7e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-83b1deaa-7be6-44bc-b8a2-81df65c9ef7e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF HACKNEY"
published: "2020-01-29"
---

# Customer Service Practitioner Level 2

Buyer: LONDON BOROUGH OF HACKNEY  
Current stage: Award  
OCID: ocds-b5fd17-83b1deaa-7be6-44bc-b8a2-81df65c9ef7e

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## Summary

The London Borough of Hackney has completed a procurement process titled "Customer Service Practitioner Level 2," aimed at sourcing a training provider for delivering this qualification. This tender falls under the education and training services industry category, with a total contract value of £99,000. The procurement was conducted via an open procedure, concluding the tender period on 27th November 2019. The contract began on 1st January 2020 and is set to run until 31st January 2024. All services are to be delivered at various delivery addresses including locations in the UK and British Overseas Territories.

This contract presents significant opportunities for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) engaged in training and education services. Companies that specialise in customer service training or vocational education would be particularly well-suited to compete for related future contracts. The involvement of the Hackney Apprenticeship Team in the procurement process further underlines the potential for collaborative approaches in skill development and training within the community.

## Notice

Seeking a training provider to deliver the Customer Service Practitioner Level 2 qualification.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/491dddae-1f57-4893-b473-e427c396328f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Jan 2020 |
| Submission deadline | 27 Nov 2019 |
| Future notice date | Not specified |
| Award date | 17 Dec 2019 |
| Contract period | 1 Jan 2020 - 31 Jan 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £99,000 |
| Lots value | Not specified |
| Awards value | £99,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF HACKNEY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E8 1EA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Hackney |
| Electoral ward | Hackney Central |
| Westminster constituency | Hackney South and Shoreditch |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HAWK MANAGEMENT |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80000000 - Education and training services

## Release History

- 29 Jan 2020 at 17:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/491dddae-1f57-4893-b473-e427c396328f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/491dddae-1f57-4893-b473-e427c396328f
  29th January 2020 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.hackney.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-83b1deaa-7be6-44bc-b8a2-81df65c9ef7e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-83b1deaa-7be6-44bc-b8a2-81df65c9ef7e.json.