--- title: "Performance Officers" ocid: "ocds-b5fd17-83b40960-8743-4fdc-97a5-435d2099c266" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-83b40960-8743-4fdc-97a5-435d2099c266" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-83b40960-8743-4fdc-97a5-435d2099c266.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-83b40960-8743-4fdc-97a5-435d2099c266.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2022-02-08" --- # Performance Officers Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-83b40960-8743-4fdc-97a5-435d2099c266 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-83b40960-8743-4fdc-97a5-435d2099c266) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-83b40960-8743-4fdc-97a5-435d2099c266.json) ## Summary The Sandwell Metropolitan Borough Council is seeking tenders for the role of Performance Officers, with a contract duration of 12 weeks starting as soon as possible from 21 February 2022 until 21 May 2022. This procurement falls under the supply services of personnel category and is being conducted through an open procedure. The deadline for submissions is 14 February 2022 at 9:00 am, and interested parties must submit their responses via the Sandwell MBC In-tend Supplier Portal, accessible through the provided online resources. This tender presents a valuable opportunity for agencies and businesses specialising in temporary staffing solutions, particularly those with experience in customer service and contract compliance within the public sector. The role requires individuals who are proactive in addressing service performance and ensuring high standards in waste management and street cleansing. Agencies that can provide qualified candidates with strong communication skills and an ability to handle customer feedback effectively will be well-positioned to compete for this contract. ## Notice Performance Officers Rate of Pay: PS15.78 per hour (PAYE) Hours: 37 hours week Location: Shias Lane, Oldbury and working across the Borough of Sandwell Start Date: ASAP Contract type: Agency for 12 weeks. Job Description is attached, which also provides more information above the role. Brief description: The Councils Waste client team is looking for enthusiastic and conscientious individual to help monitor all aspects of the performance of our waste partner. Working across the Borough of Sandwell you will be responsible for maintaining the standards of street cleansing and waste collections. We'll need you to take action to address poor service provision and ensure failures are rectified within a timely manner whilst supporting the review of the contract compliance and monitoring procedures. You'll need to be customer focussed and actively deal with all types of customer feedback and complaints. Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You will also need to include your agency on cost details to each submission. Stated rates must be inclusive of all known costs. Please note this advert is also out with our Master Vendor This role falls inside of IR35 You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Closing Date: Monday 14 February 2022 at 9.00am Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f4e8e808-1fbb-41fc-9c43-3061ec62c37e | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 8 Feb 2022 | | Submission deadline | 14 Feb 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 21 Feb 2022 - 21 May 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £21,018 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B70 8SZ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | West Bromwich Central | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79620000 - Supply services of personnel including temporary staff ## Release History - 8 Feb 2022 at 13:21 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f4e8e808-1fbb-41fc-9c43-3061ec62c37e ## Documents - https://www.contractsfinder.service.gov.uk/Notice/f4e8e808-1fbb-41fc-9c43-3061ec62c37e 8th February 2022 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-83b40960-8743-4fdc-97a5-435d2099c266. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-83b40960-8743-4fdc-97a5-435d2099c266.json.