---
title: "Contact Centre Workforce Management Tool"
ocid: "ocds-b5fd17-83d38ded-5f0a-479a-a564-23ebb4bbf64e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-83d38ded-5f0a-479a-a564-23ebb4bbf64e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-83d38ded-5f0a-479a-a564-23ebb4bbf64e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-83d38ded-5f0a-479a-a564-23ebb4bbf64e.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "NHS BUSINESS SERVICES AUTHORITY"
published: "2017-12-11"
---

# Contact Centre Workforce Management Tool

Buyer: NHS BUSINESS SERVICES AUTHORITY  
Current stage: Planning  
OCID: ocds-b5fd17-83d38ded-5f0a-479a-a564-23ebb4bbf64e

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-83d38ded-5f0a-479a-a564-23ebb4bbf64e.json)

## Summary

The NHS Business Services Authority is currently in the planning stage for a tender titled "Contact Centre Workforce Management Tool." This procurement aims to gather market research and engagement for tools required to enhance the capabilities of their contact centre. Key milestones include an engagement end date set for 5th January 2018 at 12:00. The procurement is classified under the software package and information systems category (CPV code: 48000000) and is targeted for delivery in the North East region of England.

This tender presents a significant opportunity for software and information system providers looking to grow their business within the public sector. Companies specialising in contact centre solutions, workforce management systems, or related software development would be well-positioned to compete. Engaging in this tender could enhance market presence and allow for collaboration with a major public service organisation like the NHS.

## Notice

Market Research and Engagement for Workforce Management Tools to meet the needs of our Contact Centre. Additional information: Deadline for responding to this RFI is 5th January 2018 at 12:00.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/11115b20-1dd6-42e1-bc90-172b62f25378 |
| Notice type | Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Dec 2017 |
| Submission deadline | Not specified |
| Future notice date | 5 Jan 2018 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS BUSINESS SERVICES AUTHORITY |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE15 8NY |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Lemington |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLC North East (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 11 Dec 2017 at 16:37 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/11115b20-1dd6-42e1-bc90-172b62f25378
- 11 Dec 2017 at 16:35 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/11115b20-1dd6-42e1-bc90-172b62f25378
- 7 Dec 2017 at 09:15 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/11115b20-1dd6-42e1-bc90-172b62f25378

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/11115b20-1dd6-42e1-bc90-172b62f25378
  11th December 2017 - Early engagement notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-83d38ded-5f0a-479a-a564-23ebb4bbf64e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-83d38ded-5f0a-479a-a564-23ebb4bbf64e.json.