---
title: "Mitel Phone Support"
ocid: "ocds-b5fd17-83dd8ee1-fa71-4406-b7e9-bd0edef2f0c7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-83dd8ee1-fa71-4406-b7e9-bd0edef2f0c7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-83dd8ee1-fa71-4406-b7e9-bd0edef2f0c7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-83dd8ee1-fa71-4406-b7e9-bd0edef2f0c7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LEWES & EASTBOURNE COUNCILS"
published: "2024-10-08"
---

# Mitel Phone Support

Buyer: LEWES & EASTBOURNE COUNCILS  
Current stage: Award  
OCID: ocds-b5fd17-83dd8ee1-fa71-4406-b7e9-bd0edef2f0c7

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-83dd8ee1-fa71-4406-b7e9-bd0edef2f0c7)  
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## Summary

The procurement process for 'Mitel Phone Support,' led by Lewes & Eastbourne Councils, focuses on providing managed services within the Council's Azure instance, along with engineering support and advice for configuring Audio codes SBCs. Classified under Telecommunications services (CPV 64200000), the contract is for an amount of £587,725 and will be executed between 27th September 2024 and 26th September 2027, in the South East region of the United Kingdom. The procurement stage stands at the award phase, finalised on 19th July 2024, utilising a selective method from a framework agreement.

This tender presents substantial business growth opportunities for service providers specialising in telecommunications and managed IT services. SMEs are particularly encouraged to participate, making it an ideal opportunity for small to medium-sized enterprises to expand their client portfolio. With the involvement of Opus Business Systems Limited t/a Opus Telecoms as the awarded supplier, businesses offering advanced technical support and cloud-based managed services within the telecommunications sector may find this tender highly beneficial for strategic growth.

## Notice

To provide a managed service within the buyers Azure instance and also provide engineering support and advice in assisting the Council in configuring the Audio codes SBCs that have already been sourced

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2129a546-efa5-4f15-b1f9-5dfaa54155c5 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Oct 2024 |
| Submission deadline | 19 Jul 2024 |
| Future notice date | Not specified |
| Award date | 18 Jul 2024 |
| Contract period | 26 Sep 2024 - 26 Sep 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £587,725 |
| Lots value | Not specified |
| Awards value | £587,725 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEWES & EASTBOURNE COUNCILS |
| Locality | - |
| Post town | Brighton |
| Postcode | BN21 4UG |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ22 East Sussex CC |
| Local authority | Eastbourne |
| Electoral ward | Upperton |
| Westminster constituency | Eastbourne |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OPUS BUSINESS SYSTEMS LIMITED T/A OPUS TELECOMS |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 8 Oct 2024 at 10:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2129a546-efa5-4f15-b1f9-5dfaa54155c5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2129a546-efa5-4f15-b1f9-5dfaa54155c5
  8th October 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-83dd8ee1-fa71-4406-b7e9-bd0edef2f0c7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-83dd8ee1-fa71-4406-b7e9-bd0edef2f0c7.json.