---
title: "Awarded Contract: Contact Centre Software"
ocid: "ocds-b5fd17-83f13be3-7ff1-4aaf-8883-2831743a340e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-83f13be3-7ff1-4aaf-8883-2831743a340e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-83f13be3-7ff1-4aaf-8883-2831743a340e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-83f13be3-7ff1-4aaf-8883-2831743a340e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE CHARITY COMMISSION FOR ENGLAND AND WALES"
published: "2024-01-12"
---

# Awarded Contract: Contact Centre Software

Buyer: THE CHARITY COMMISSION FOR ENGLAND AND WALES  
Current stage: Award  
OCID: ocds-b5fd17-83f13be3-7ff1-4aaf-8883-2831743a340e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-83f13be3-7ff1-4aaf-8883-2831743a340e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-83f13be3-7ff1-4aaf-8883-2831743a340e.json)

## Summary

The Charity Commission For England And Wales has awarded a contract for Contact Centre Software. The procurement stage was completed, and the contract, valued at £170,000 GBP, was awarded to Opus Business Systems Limited. The contract period runs from June 1, 2021, to July 31, 2024, with the tender period ending on March 31, 2021. The software-related services contract was procured selectively via a call-off from a framework agreement, with a minimum value of £97,130 GBP.

This awarded contract for Contact Centre Software presents business growth opportunities for service providers, particularly those in the software-related services industry. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are well-suited to compete for such tenders. The buying organisation, The Charity Commission For England And Wales, based in Bootle, England, offers potential in expanding service provision to support contact centre operations not only in England but also in Wales.

## Notice

This Call Off Contract will provide software (8X8) that will support the Charity Commission's contact centre and includes scope to increase the number of agents. This Call Off Contract was awarded via Network Services 2 Framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fe02c177-56b5-4413-96de-d16947dc2f44 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Jan 2024 |
| Submission deadline | 31 Mar 2021 |
| Future notice date | Not specified |
| Award date | 26 May 2021 |
| Contract period | 31 May 2021 - 31 Jul 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £303,251 |
| Lots value | Not specified |
| Awards value | £170,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE CHARITY COMMISSION FOR ENGLAND AND WALES |
| Locality | BOOTLE |
| Post town | Liverpool |
| Postcode | L20 7YX |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD73 Sefton |
| Local authority | Sefton |
| Electoral ward | Netherton and Orrell |
| Westminster constituency | Bootle |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England), TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OPUS BUSINESS SYSTEMS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72260000 - Software-related services

## Release History

- 12 Jan 2024 at 14:33 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fe02c177-56b5-4413-96de-d16947dc2f44
- 27 May 2021 at 09:31 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fe02c177-56b5-4413-96de-d16947dc2f44

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fe02c177-56b5-4413-96de-d16947dc2f44
  12th January 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-83f13be3-7ff1-4aaf-8883-2831743a340e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-83f13be3-7ff1-4aaf-8883-2831743a340e.json.