---
title: "Customer Service Excellence Accreditation"
ocid: "ocds-b5fd17-8401d6e4-8214-490a-8842-05151e2f779b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8401d6e4-8214-490a-8842-05151e2f779b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8401d6e4-8214-490a-8842-05151e2f779b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8401d6e4-8214-490a-8842-05151e2f779b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "INDEPENDENT OFFICE FOR POLICE CONDUCT"
published: "2019-02-04"
---

# Customer Service Excellence Accreditation

Buyer: INDEPENDENT OFFICE FOR POLICE CONDUCT  
Current stage: Award  
OCID: ocds-b5fd17-8401d6e4-8214-490a-8842-05151e2f779b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8401d6e4-8214-490a-8842-05151e2f779b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8401d6e4-8214-490a-8842-05151e2f779b.json)

## Summary

The Independent Office For Police Conduct (IOPC) has completed a procurement process for the "Customer Service Excellence Accreditation" contract. This contract, valued at £12,425, was initiated on 17th January 2019 and will conclude on 17th January 2022. The procurement was classified under the Customer Services category (CPV code 79342300) and involved a limited tender process using competitive quotations below the threshold. The tender period ended on 7th November 2018, and it encompassed various locations across the United Kingdom, including the North West, West Midlands, London, South East, and Wales.

This tender presents a valuable opportunity for businesses specialising in customer service training and accreditation. Small and medium-sized enterprises (SMEs) with expertise in delivering customer service excellence are well-suited to compete for similar contracts in the future. The procurement method suggests that the IOPC is seeking competitive pricing and quality service, making it essential for prospective suppliers to demonstrate their capability in delivering effective accreditation programmes.

## Notice

Contract for the provision of customer service excellence accreditation to the IOPC

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/761b0855-65ad-4909-b294-a47a85fbf34c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Feb 2019 |
| Submission deadline | 7 Nov 2018 |
| Future notice date | Not specified |
| Award date | 19 Dec 2018 |
| Contract period | 17 Jan 2019 - 17 Jan 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £12,425 |
| Lots value | Not specified |
| Awards value | £12,425 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | INDEPENDENT OFFICE FOR POLICE CONDUCT |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLD North West (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ASSESSMENT SERVICES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 80 - Education and training services

### Codes

- 79342300 - Customer services
- 80000000 - Education and training services

## Release History

- 4 Feb 2019 at 12:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/761b0855-65ad-4909-b294-a47a85fbf34c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/761b0855-65ad-4909-b294-a47a85fbf34c
  4th February 2019 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.policeconduct.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8401d6e4-8214-490a-8842-05151e2f779b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8401d6e4-8214-490a-8842-05151e2f779b.json.