---
title: "Family time contact services"
ocid: "ocds-b5fd17-8403ca0b-7b33-4f37-a743-da1d2060dd92"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8403ca0b-7b33-4f37-a743-da1d2060dd92"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8403ca0b-7b33-4f37-a743-da1d2060dd92.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8403ca0b-7b33-4f37-a743-da1d2060dd92.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF BARKING AND DAGENHAM"
published: "2024-10-22"
---

# Family time contact services

Buyer: LONDON BOROUGH OF BARKING AND DAGENHAM  
Current stage: Award  
OCID: ocds-b5fd17-8403ca0b-7b33-4f37-a743-da1d2060dd92

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## Summary

The London Borough of Barking and Dagenham (LBBD) has completed the procurement process for the provision of "Family Time Contact Services". This contract, classified under "Social work and related services" (CPV 85300000), is intended to support supervised family contact in accordance with the Children Act 1989. The awarded contract, valued at £830,000, commenced on 1st October 2024 and will continue until 30th September 2028. The procurement method used was an open procedure, and the process was specifically aimed at small and medium enterprises (SMEs) and voluntary, community and social enterprises (VCSEs). The services will be delivered in various locations within and potentially outside the borough to meet capacity needs.

This tender presents significant growth opportunities for businesses specialising in social work and family support services. Organisations accredited by the National Association of Child Contact Centres (NACCC) are well-suited to compete, ensuring compliance and adherence to safety and quality standards. The contract involves providing safe, supervised contact spaces for children and their families, making it ideal for businesses with expertise in child welfare and social care services. With referrals being court-directed and varying in session length and frequency, service providers will have the opportunity to engage extensively with the local authority and support vulnerable families in the community.

## Notice

The London Borough of Barking and Dagenham (LBBD) has a duty to promote reasonable contact under section 34 of the Children Act 1989. Section 34 places a duty on Local Authorities to allow the child in its care, reasonable contact with their parents and 'other persons' prescribed within s34 (1) of the act. LBBD's Family Time Contact in- house Team, which forms part of the Councils Specialist Intervention Service (SIS), provides supervised contact for children living away from a parent or other significant adult because they are deemed to have suffered significant harm, or are at risk of suffering significant harm. Supervised contact takes place for families which are under the care of the local Authority including those who are subject to an Interim Care order, Section 20 or Full Care Order. The Family Time Contact Team provides court- directed supervised contact sessions for families of children under the care of the local authority in a safe and neutral place, using contact supervisors who support parents to develop their parenting skills in line with the child's welfare. The team helps to promote and sustain a child's relationship with their families where it is safe to do so, or while decisions are being made about their future. Supervised contact is delivered primarily in the borough in several buildings and venues such as children centres, community hubs, in the community and other paid venues as required if capacity cannot be met. Supervised contact can also occur outside of the borough if the host family's location is further afield. Due to the approaching expiry of existing contracts under the Family Time Contact Framework Agreement, the London Borough of Barking & Dagenham is advertising to seek tenders from suitably experienced and qualified organisations for the provision of supervised Family Time Contact Services for Children in Need, Children in Care and Children Subject to a Child Protection Plan. The new Framework seeks to commission multiple providers to receive Family Contact referrals directly from the Local Authority and deliver a Supervised Family Contact Service which: - Provides a safe and neutral place for children to meet their parents or extended family in line with supervised contact arrangements. - Ensures the safety of the child/children through a risk assessment which structure each contact. - Provides a safe space for children and their families through Contact Supervisors who observe, record, and participate, as appropriate. - Is safe and secure transfer of records between the Local Authority and provider. Providers will need to be accredited by the National Association of Child Contact Centres (NACCC) to support the in-house Family Time Contact Team to meet current demand and ensure all families can have contact in a timely manner. The level of contact for families is court directed and can range in both length of session and frequency.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7ec896fc-545d-41ed-b9cd-5e5c5366cd6f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Oct 2024 |
| Submission deadline | 7 Jun 2024 |
| Future notice date | Not specified |
| Award date | 29 Sep 2024 |
| Contract period | 30 Sep 2024 - 30 Sep 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £830,000 |
| Lots value | Not specified |
| Awards value | £830,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF BARKING AND DAGENHAM |
| Locality | BARKING |
| Post town | Ilford |
| Postcode | IG11 7LU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI52 Barking & Dagenham and Havering |
| Local authority | Barking and Dagenham |
| Electoral ward | Abbey |
| Westminster constituency | Barking |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 3 |
| Supplier names | BRIGHTWAY CONTACT SERVICES; FLOURISH FAMILY CENTRE; HOPE SUPERJOBS |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85300000 - Social work and related services

## Release History

- 22 Oct 2024 at 15:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7ec896fc-545d-41ed-b9cd-5e5c5366cd6f
- 30 Apr 2024 at 20:43 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/07aafdc1-bf13-46e8-939c-22db6fae5a81

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7ec896fc-545d-41ed-b9cd-5e5c5366cd6f
  22nd October 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/07aafdc1-bf13-46e8-939c-22db6fae5a81
  30th April 2024 - Opportunity notice on Contracts Finder
- https://lbbd.bravosolution.co.uk/
  Tender portal

## Notice URLs

- http://www.lbbd.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8403ca0b-7b33-4f37-a743-da1d2060dd92. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8403ca0b-7b33-4f37-a743-da1d2060dd92.json.