---
title: "WSCC - JS - Soft Market Test - Outsourced Contact Centre"
ocid: "ocds-b5fd17-840a081e-51a8-452b-8681-8bd72f4135b7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-840a081e-51a8-452b-8681-8bd72f4135b7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-840a081e-51a8-452b-8681-8bd72f4135b7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-840a081e-51a8-452b-8681-8bd72f4135b7.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "WEST SUSSEX COUNTY COUNCIL"
published: "2021-10-13"
---

# WSCC - JS - Soft Market Test - Outsourced Contact Centre

Buyer: WEST SUSSEX COUNTY COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-840a081e-51a8-452b-8681-8bd72f4135b7

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-840a081e-51a8-452b-8681-8bd72f4135b7)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-840a081e-51a8-452b-8681-8bd72f4135b7.json)

## Summary

The West Sussex County Council is conducting a soft market test for the procurement of an outsourced Contact Centre to enhance its Customer Experience Service, with the current arrangements set to expire in September 2022. The process, identified as WSCC - 033531, is currently in the Planning stage, and the deadline for interested service providers to submit their feedback via the SE Shared Services e-sourcing system is 12:00 on 25 October 2021. This tender falls under the services category, specifically targeting telephone-answering services, and is being held in the South East region of the United Kingdom.

This tender presents a significant opportunity for businesses, particularly small and medium-sized enterprises (SMEs) and voluntary and community sector enterprises (VCSEs), to contribute to the Council's customer service initiatives. Companies that provide contact centre solutions or related services would be well-positioned to respond, allowing them to engage effectively with the Council’s targeted operating model and potentially secure long-term contracts from 1 October 2022 to 30 September 2025.

## Notice

Soft market engagement The Council is looking to procure an outsourced Contact Centre solution to support it's Customer Experience Service. This solution is intended to replace the Council's existing arrangements which will expire in September 2022. The purpose of this soft market test is to seek feedback from Service Providers on the business and technical requirements of a proposed procurement of an outsourced Contact Centre underpinned by the Council's Customer Service Target Operating model (TOM). Please read the attached documentation and if you feel that your organisation is able to contribute to this exercise please complete the questionnaire at the end of this document and return via SE Shared Services e-sourcing system by 12:00 on 25 October 2021. The web address is https://www.sesharedservices.org.uk/esourcing Please note: this market testing exercise is not an invitation to tender or a request for formal expressions of interest. Any documents contained within do not form any part of an invitation to tender. West Sussex County Council (WSCC) is issuing this request for information only. Additional information: Is a Recurrent Procurement Type? : No

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ee63b815-b23a-4983-a9d1-512cd02c4885 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Oct 2021 |
| Submission deadline | 25 Oct 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Oct 2022 - 30 Sep 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST SUSSEX COUNTY COUNCIL |
| Locality | WEST SUSSEX |
| Post town | Portsmouth |
| Postcode | PO19 1RQ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ27 West Sussex (South West) |
| Local authority | Chichester |
| Electoral ward | Chichester Central |
| Westminster constituency | Chichester |
| Delivery location | TLJ South East (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 13 Oct 2021 at 17:31 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ee63b815-b23a-4983-a9d1-512cd02c4885

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ee63b815-b23a-4983-a9d1-512cd02c4885
  13th October 2021 - Opportunity notice on Contracts Finder

## Notice URLs

- https://www.sesharedservices.org.uk/esourcing

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-840a081e-51a8-452b-8681-8bd72f4135b7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-840a081e-51a8-452b-8681-8bd72f4135b7.json.