---
title: "Chat & Messaging Platform - Citizens Advice"
ocid: "ocds-b5fd17-84392146-7c93-4e5f-948b-af6089577ec5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-84392146-7c93-4e5f-948b-af6089577ec5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-84392146-7c93-4e5f-948b-af6089577ec5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-84392146-7c93-4e5f-948b-af6089577ec5.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX"
published: "2017-11-10"
---

# Chat & Messaging Platform - Citizens Advice

Buyer: NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX  
Current stage: Tender  
OCID: ocds-b5fd17-84392146-7c93-4e5f-948b-af6089577ec5

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-84392146-7c93-4e5f-948b-af6089577ec5.json)

## Summary

The National Association of Citizens Advice Bureaux is seeking a partner to provide a national chat and messaging platform to enhance client engagement. This procurement falls under the services category, specifically targeting electronic message and information services, with delivery required in Yorkshire and the Humber and South East regions of the United Kingdom. The procurement method employed is a selective procedure, with the tender period concluding on 23 November 2017, and the contract expected to commence on 8 February 2018 and run until 7 February 2020.

This tender presents opportunities for growth for businesses specialising in software development, digital communication solutions, and IT services, particularly those with experience in building user-friendly platforms. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to apply, as the contract aims to foster innovation and accessibility in public service delivery through effective technology partnerships.

## Notice

Citizens Advice wishes to appoint a partner to deliver a national chat & messaging platform, accessible to clients via our website (citizensadvice.org.uk) and other channels (e.g. Facebook Messenger) that's intuitive to use by local Citizens Advice volunteer advisers.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e384c917-31ab-4daa-8cc1-af535cb0d78c |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Nov 2017 |
| Submission deadline | 23 Nov 2017 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 8 Feb 2018 - 7 Feb 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC1A 4HD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Aldersgate |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLE Yorkshire and The Humber, TLJ South East (England) |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64216000 - Electronic message and information services

## Release History

- 10 Nov 2017 at 17:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e384c917-31ab-4daa-8cc1-af535cb0d78c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e384c917-31ab-4daa-8cc1-af535cb0d78c
  10th November 2017 - Opportunity notice on Contracts Finder
- http://www.mytenders.org/search/show/search_view.aspx?ID=NOV148418
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- https://www.citizensadvice.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-84392146-7c93-4e5f-948b-af6089577ec5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-84392146-7c93-4e5f-948b-af6089577ec5.json.