---
title: "Historic Royal Palaces Ticketing System Tender"
ocid: "ocds-b5fd17-8453ff11-17d7-4a12-a560-6aaec09f946c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8453ff11-17d7-4a12-a560-6aaec09f946c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8453ff11-17d7-4a12-a560-6aaec09f946c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8453ff11-17d7-4a12-a560-6aaec09f946c.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "HISTORIC ROYAL PALACES"
published: "2023-01-19"
---

# Historic Royal Palaces Ticketing System Tender

Buyer: HISTORIC ROYAL PALACES  
Current stage: Tender  
OCID: ocds-b5fd17-8453ff11-17d7-4a12-a560-6aaec09f946c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8453ff11-17d7-4a12-a560-6aaec09f946c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8453ff11-17d7-4a12-a560-6aaec09f946c.json)

## Summary

The Historic Royal Palaces (HRP) is conducting a tender for a Ticketing System Platform to be used for the next 3-5 years. The platform should support ticketing, membership, and donation functions online and onsite while integrating with HRP's Customer Relationship Management system. The procurement method is selective with a tender period ending on February 20, 2023. The contract period is set to start on July 3, 2023, and will last until July 2, 2028. The value of the contract is £2,000,000, and the main procurement category is goods.

This tender presents an opportunity for businesses to provide a state-of-the-art ticketing solution to Historic Royal Palaces. Companies with expertise in industry-specific software packages and ticketing platforms, as well as experience in managing large-scale projects within the heritage sector, would be well-suited to compete for this contract. The selected partner will need to offer a stable and scalable platform with full integration capabilities, providing managed services for hardware and ongoing support as required by HRP.

## Notice

Historic Royal Palaces (HRP) is seeking to undertake a tender exercise to identify a Ticketing System Platform to serve them for at least the next 3-5 years. This is intended to enable HRP to select a visionary ticketing platform solution partner with a state-of-the-art but cost-effective ticketing solution, as well as in-house project, development, integration, and design expertise. Key aspects of the selection will be identifying a partner who can provide a smooth transition from the current platform; maintain all current ticketing, membership and donation functionality online and onsite; allow for the provision of a stable and fully scalable platform; provide full integration into HRP's Customer Relationship Management system; continue to provide services for B2B clients; and provide HRP with a fully managed service for the delivery and support of all associated hardware and services as required.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ba137030-6532-4cd7-926c-8d25c6bb1a9d |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Jan 2023 |
| Submission deadline | 20 Feb 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 2 Jul 2023 - 2 Jul 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HISTORIC ROYAL PALACES |
| Locality | EAST MOLESEY |
| Post town | Kingston upon Thames |
| Postcode | KT8 9AU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI75 Hounslow and Richmond upon Thames |
| Local authority | Richmond upon Thames |
| Electoral ward | Hampton |
| Westminster constituency | Twickenham |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48100000 - Industry specific software package

## Release History

- 19 Jan 2023 at 14:25 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ba137030-6532-4cd7-926c-8d25c6bb1a9d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ba137030-6532-4cd7-926c-8d25c6bb1a9d
  19th January 2023 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-East-Molesey:-Industry-specific-software-package./793D84WCZ2
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8453ff11-17d7-4a12-a560-6aaec09f946c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8453ff11-17d7-4a12-a560-6aaec09f946c.json.