---
title: "Award Contract for The Provision of AAIB Telephone System"
ocid: "ocds-b5fd17-847adce0-e5e9-41a7-8914-cd90d5e9e6f2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-847adce0-e5e9-41a7-8914-cd90d5e9e6f2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-847adce0-e5e9-41a7-8914-cd90d5e9e6f2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-847adce0-e5e9-41a7-8914-cd90d5e9e6f2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DFTC - DEPARTMENT FOR TRANSPORT"
published: "2023-12-01"
---

# Award Contract for The Provision of AAIB Telephone System

Buyer: DFTC - DEPARTMENT FOR TRANSPORT  
Current stage: Award  
OCID: ocds-b5fd17-847adce0-e5e9-41a7-8914-cd90d5e9e6f2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-847adce0-e5e9-41a7-8914-cd90d5e9e6f2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-847adce0-e5e9-41a7-8914-cd90d5e9e6f2.json)

## Summary

The Department for Transport has awarded a contract for the provision of the AAIB Telephone System to Voice 2 Voice Limited. The contract covers IT services consultancy, software development, internet services, and support. The procurement method used was selective, and it involved calling off from a framework agreement. The contract period runs from November 13, 2023, to November 12, 2024. The tender closed on November 13, 2023, and the award value is £75,000 in GBP.

This contract opportunity offers businesses in the IT services sector a chance to provide modern and resilient telephony services to the Air Accidents Investigation Branch. Companies with expertise in IT services, consultancy, and software development, especially those with experience in Unified Communications systems, would be well-suited to compete for this tender. The location of the contract is in London, United Kingdom, and the main procurement category is services.

## Notice

The contract was awarded to the supplier for a service requirement for the AAIB (Air Accidents Investigation Branch) who investigate civil aircraft accidents and serious incidents within the UK, its overseas territories and crown dependencies. The AAIB relies on its 24-hour accident reporting line, and other telephony services. REQUIREMENT The AAIB currently use a hosted Mitel Unified Communications system that delivers telephony to the business. It features DDI's (Direct Dial Numbers) for all staff. These are presented on desktop handsets. DDI's also exist for communal area handsets and conference phones. With the changing expectations on working environments and practices, we are seeking a modern and resilient telephony provision with Unified Communications. New technology is now available which will help AAIB to deliver a modern telephony system. We are also mindful of the planned retirement of the Public Switched Telephone Network (PSTN) by 2025, of which we are still utilizing some lines.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/56941d10-18a4-4f20-a665-4f84451a5e74 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Dec 2023 |
| Submission deadline | 13 Nov 2023 |
| Future notice date | Not specified |
| Award date | 13 Nov 2023 |
| Contract period | 13 Nov 2023 - 12 Nov 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £75,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DFTC - DEPARTMENT FOR TRANSPORT |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Vincent Square |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOICE 2 VOICE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 1 Dec 2023 at 11:33 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/56941d10-18a4-4f20-a665-4f84451a5e74

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/56941d10-18a4-4f20-a665-4f84451a5e74
  1st December 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-847adce0-e5e9-41a7-8914-cd90d5e9e6f2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-847adce0-e5e9-41a7-8914-cd90d5e9e6f2.json.