---
title: "WHC - Campus West CRM Ticketing System - AWARD"
ocid: "ocds-b5fd17-8488f12f-c2fa-4892-b064-e9f8bf44d994"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8488f12f-c2fa-4892-b064-e9f8bf44d994"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8488f12f-c2fa-4892-b064-e9f8bf44d994.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8488f12f-c2fa-4892-b064-e9f8bf44d994.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WELWYN HATFIELD BOROUGH COUNCIL"
published: "2024-06-14"
---

# WHC - Campus West CRM Ticketing System - AWARD

Buyer: WELWYN HATFIELD BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-8488f12f-c2fa-4892-b064-e9f8bf44d994

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## Summary

The Welwyn Hatfield Borough Council has awarded a contract for the provision of a ticketing CRM solution for Campus West, a leisure facility in Welwyn Garden City. The contract, with a value of £100,000, was awarded to Spektrix Ltd. The procurement stage was tender, and the contract period is from July 1, 2024, to June 30, 2027.

This tender presents an opportunity for businesses that specialise in event services, software supply services, IT software packages, and communication and multimedia software packages. Suppliers with experience in providing ticketing CRM solutions to leisure facilities would be well-suited to compete for this contract, which has a minimum value of £60,000 and a tender period ending on December 15, 2023.

## Notice

Campus West is a unique entertainment and leisure facility in Welwyn Garden City, owned and managed by Welwyn Hatfield Borough Council (the Council). It offers a three-screen independent cinema which accounts for the venue's bulk of its income - with the Event Cinema offering contributing a significant proportion. The screens also double as spaces for private hire and conferencing activities, while its largest space is a flexible cinema/theatre which every year play host to its hugely popular in-house produced panto. Campus West also houses a soft play centre as well as the only purpose-built roller-skating rink in Hertfordshire. This multi-purpose space, well known as Roller City, is used weekly for Keep Fit, Line Dancing and Zumba classes. To complete this rich mix of diverse and fun filled activities and services, the venue runs a cafe which caters and provides food and beverage for all ages. 50 years after it opened its doors, pre-pandemic, it sold more than PS2.4 million tickets to half a million visitors annually. Campus West which is Council-owned and operated, but functions as a commercial organisation, has nurtured an active Zebra discount membership scheme with over 14,000 members actively engaging in its services. Marketing mailouts promoting Campus West and its upcoming activities are sent weekly to about 37,000 customers who have agreed to receive such emails. And with a Net Promoter Score south of 90, over 80% of Campus West users continue to affirm that this unique venue is value for money. Along with Campus West, our present Ticketing CRM solution is deployed in two sister venues: The Watermill at Mill Green Museum and The Hive. Under one single database system with separate and restricted setup, the system is used for day-to-day ticketing, merchandise and food and beverage operations across the board. The Council is seeking a suitably experienced supplier to provide a ticketing CRM solution.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/92ea2de6-902d-428d-b953-f55b36e1b5e5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not applicable |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Jun 2024 |
| Submission deadline | 15 Dec 2023 |
| Future notice date | Not specified |
| Award date | 13 Jun 2024 |
| Contract period | 30 Jun 2024 - 30 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WELWYN HATFIELD BOROUGH COUNCIL |
| Locality | HERTS |
| Post town | St Albans |
| Postcode | AL8 6AE |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | Welwyn Hatfield |
| Electoral ward | Handside |
| Westminster constituency | Welwyn Hatfield |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SPEKTRIX |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48500000 - Communication and multimedia software package
- 48517000 - IT software package
- 72268000 - Software supply services
- 79952000 - Event services

## Release History

- 14 Jun 2024 at 09:21 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/92ea2de6-902d-428d-b953-f55b36e1b5e5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/92ea2de6-902d-428d-b953-f55b36e1b5e5
  14th June 2024 - Awarded contract notice on Contracts Finder

## Provenance

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