---
title: "Networks Incident Management Analysis"
ocid: "ocds-b5fd17-8497d3e6-90a2-40fd-81f2-c8bba1faf118"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8497d3e6-90a2-40fd-81f2-c8bba1faf118"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8497d3e6-90a2-40fd-81f2-c8bba1faf118.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8497d3e6-90a2-40fd-81f2-c8bba1faf118.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2025-08-27"
---

# Networks Incident Management Analysis

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-8497d3e6-90a2-40fd-81f2-c8bba1faf118

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8497d3e6-90a2-40fd-81f2-c8bba1faf118)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8497d3e6-90a2-40fd-81f2-c8bba1faf118.json)

## Summary

The procurement process led by the Department for Work and Pensions (DWP) was centred around the project titled "Networks Incident Management Analysis". This initiative falls under the IT services industry category and was aimed at scrutinising recent network issues, potentially involving network-cloud interfaces. Located in the United Kingdom's North West, the process reached the award stage on 8th August 2025, with the contract officially starting on 18th August 2025 and concluding on 26th September 2025. This procurement was conducted via a selective method, specifically as a call-off from a framework agreement, and was valued at £97,886.

This tender provides significant growth opportunities, particularly for businesses specialising in IT consulting, software development, Internet services, and support. SMEs and voluntary, community, and social enterprises (VCSEs) were deemed suitable for this procurement, which underscores the potential for diversifying business portfolios and establishing partnerships with large organisations like Gartner UK Limited, the awarded supplier. Companies with expertise in incident analysis and the development of best practice frameworks would find this contract particularly beneficial in expanding their service offerings in the public sector.

## Notice

A hypothesis-led investigation of recent P1 level network issues experienced by DWP; potentially the interface between network and cloud environments Approach to cover: an analysis of recent incidents and current management processes and use of tooling and a comparison to good practice

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/55e842c4-f53c-487b-8c46-e0bf78e80ff9 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Aug 2025 |
| Submission deadline | 30 Jun 2025 |
| Future notice date | Not specified |
| Award date | 7 Aug 2025 |
| Contract period | 17 Aug 2025 - 26 Sep 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £97,886 |
| Lots value | Not specified |
| Awards value | £97,886 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M2 3AA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GARTNER |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 27 Aug 2025 at 10:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/55e842c4-f53c-487b-8c46-e0bf78e80ff9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/55e842c4-f53c-487b-8c46-e0bf78e80ff9
  27th August 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8497d3e6-90a2-40fd-81f2-c8bba1faf118. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8497d3e6-90a2-40fd-81f2-c8bba1faf118.json.