---
title: "Out of hours contact centre"
ocid: "ocds-b5fd17-849fc8f2-ddbd-4105-91d8-001080fdaae9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-849fc8f2-ddbd-4105-91d8-001080fdaae9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-849fc8f2-ddbd-4105-91d8-001080fdaae9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-849fc8f2-ddbd-4105-91d8-001080fdaae9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CAPITALESOURCING"
published: "2022-12-01"
---

# Out of hours contact centre

Buyer: CAPITALESOURCING  
Current stage: Award  
OCID: ocds-b5fd17-849fc8f2-ddbd-4105-91d8-001080fdaae9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-849fc8f2-ddbd-4105-91d8-001080fdaae9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-849fc8f2-ddbd-4105-91d8-001080fdaae9.json)

## Summary

The Westminster City Council has awarded a contract for an Out of Hours Contact Centre to capitalEsourcing, with a total value of £429,122. The procurement method used was a Direct award with the extant contractor, and the contract period is from 4th November 2022 to 3rd November 2023. The tender period ended on 3rd November 2022, and the contract will serve the London region in the IT services category.

This award presents business growth opportunities for companies offering IT services such as consulting, software development, and Internet support. Small and medium enterprises (SMEs) are particularly suited to compete for such contracts. Interested businesses can contact capitalEsourcing at 64 Victoria Street, London, SW1E 6QP, or through Stephanie Coleman at tenders@westminster.gov.uk.

## Notice

Award of the Westminster City Council (WCC) of Out of Hours Contact centre

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c60b6159-fddf-4486-b142-6ca57da43e85 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Deed of Variation of original contract as a Direct award with the extant contractor |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Dec 2022 |
| Submission deadline | 3 Nov 2022 |
| Future notice date | Not specified |
| Award date | 4 Nov 2022 |
| Contract period | 4 Nov 2022 - 3 Nov 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £429,122 |
| Lots value | Not specified |
| Awards value | £429,122 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAPITALESOURCING |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1E 6QP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACCESS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 1 Dec 2022 at 10:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c60b6159-fddf-4486-b142-6ca57da43e85

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c60b6159-fddf-4486-b142-6ca57da43e85
  1st December 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-849fc8f2-ddbd-4105-91d8-001080fdaae9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-849fc8f2-ddbd-4105-91d8-001080fdaae9.json.