---
title: "Provision of Contact Centre Services to Support Royal Navy and Royal Air Force Recruitment"
ocid: "ocds-b5fd17-84d9fab6-c194-4715-a936-81559d26c6f5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-84d9fab6-c194-4715-a936-81559d26c6f5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-84d9fab6-c194-4715-a936-81559d26c6f5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-84d9fab6-c194-4715-a936-81559d26c6f5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF DEFENCE"
published: "2019-11-20"
---

# Provision of Contact Centre Services to Support Royal Navy and Royal Air Force Recruitment

Buyer: MINISTRY OF DEFENCE  
Current stage: Award  
OCID: ocds-b5fd17-84d9fab6-c194-4715-a936-81559d26c6f5

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-84d9fab6-c194-4715-a936-81559d26c6f5)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-84d9fab6-c194-4715-a936-81559d26c6f5.json)

## Summary

The procurement process involves the MINISTRY OF DEFENCE, which is seeking a contractor for the "Provision of Contact Centre Services to Support Royal Navy and Royal Air Force Recruitment". This tender is classified under the telecommunications facilities industry and is located in the South East of the United Kingdom. The procurement method is selective, with the tender period having ended on 17 June 2019, and the contract period is set to run from 5 July 2019 until 4 July 2024. The total value of the contract is £9,722,000. The award notice for this contract was published on 20 November 2019.

This contract presents a significant opportunity for businesses specialising in contact centre services, particularly those that can navigate complex frameworks like the Crown Commercial Service (CCS) Framework RM3815. Companies capable of delivering high-quality telecommunications solutions with robust support for recruitment processes would be particularly well-suited to compete. This is an excellent opportunity for larger service providers looking to expand within the defence sector, given the strategic importance of recruitment support for military services.

## Notice

Provision of Contact Centre Services to Support Royal Nay and Royal Air Force Recruitment

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/93fd47f3-e6ac-4357-bdfd-213c9fd225de |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Nov 2019 |
| Submission deadline | 17 Jun 2019 |
| Future notice date | Not specified |
| Award date | 25 Sep 2019 |
| Contract period | 28 Sep 2019 - 29 Sep 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £9,722,000 |
| Lots value | Not specified |
| Awards value | £9,722,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF DEFENCE |
| Locality | PORTSMOUTH |
| Post town | Portsmouth |
| Postcode | PO1 3LU |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ31 Portsmouth |
| Local authority | Portsmouth |
| Electoral ward | Charles Dickens |
| Westminster constituency | Portsmouth South |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TELEPERFORMANCE |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32523000 - Telecommunications facilities

## Release History

- 20 Nov 2019 at 16:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/93fd47f3-e6ac-4357-bdfd-213c9fd225de
- 17 May 2019 at 14:23 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/3d45f710-dc3e-4d3c-9e38-08cb3c2a6732
- 17 May 2019 at 14:22 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/3d45f710-dc3e-4d3c-9e38-08cb3c2a6732

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/93fd47f3-e6ac-4357-bdfd-213c9fd225de
  20th November 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/3d45f710-dc3e-4d3c-9e38-08cb3c2a6732
  17th May 2019 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0856d434-afea-4663-8e27-463c0865d4aa
  Invitation to Tender (For Transparency Purposes Only)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ec0790ed-73b1-4f6d-860a-82c719e5024f
  RM3815 Lot 2 Call Off Terms and Conditions (For Transparency Purposes Only)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9caf20ea-332e-4a3c-8aca-2f92bcbe88f9
  Call Off Contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-84d9fab6-c194-4715-a936-81559d26c6f5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-84d9fab6-c194-4715-a936-81559d26c6f5.json.