---
title: "CBC-1807-T-TH EDT Contact Centre - AWARD"
ocid: "ocds-b5fd17-84fada8d-e049-45b1-ac4f-2f3accc51f10"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-84fada8d-e049-45b1-ac4f-2f3accc51f10"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-84fada8d-e049-45b1-ac4f-2f3accc51f10.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-84fada8d-e049-45b1-ac4f-2f3accc51f10.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CENTRAL BEDFORDSHIRE COUNCIL"
published: "2025-10-06"
---

# CBC-1807-T-TH EDT Contact Centre - AWARD

Buyer: CENTRAL BEDFORDSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-84fada8d-e049-45b1-ac4f-2f3accc51f10

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## Summary

Central Bedfordshire Council has successfully completed the procurement process for the management of the Emergency Duty Team (EDT) Contact Centre, with Care Quality Services Limited awarded the contract. This project falls under the category of customer-care, health, and social work services, addressing urgent social work needs for Central Bedfordshire Council, Bedford Borough Council, and Luton Borough Council. The contract, valued at £250,000, commenced on 1st October 2025 and will run until 30th September 2027. The procurement was conducted using an open procedure, indicating a transparent and competitive tendering process, culminating in the award being announced on 22nd September 2025. The EDT service operates 365 days a year, ensuring continuous support and safeguarding for at-risk individuals outside of standard working hours, with coverage extending across the United Kingdom and several overseas territories.

This tender represents a significant opportunity for businesses specialising in customer care and social work services to demonstrate their expertise in high-pressure, emergency response environments. Companies experienced in managing round-the-clock operations and who can navigate the legislative framework associated with social care services would be well-suited for this type of contract. While the contract has been awarded, understanding similar procurement opportunities can help businesses prepare for future tenders. The collaboration with multiple boroughs indicates a regional expansion strategy that could benefit service providers aiming to grow within the public sector, particularly those capable of delivering scalable solutions and maintaining service quality across various jurisdictions.

## Notice

Central Bedfordshire Council is undertaking a competitive tendering exercise to secure an independent Provider to manage the Emergency Duty Team (EDT) Contact Centre. EDT provides an emergency social work service out of hours; the service is hosted by Central Bedfordshire Council (CBC) and provides a service to Bedford Borough Council (BBC) and Luton Borough Council (LBC) under Service Level Agreements. EDT respond to all emergency social care situations that arise out of hours, and which cannot be left until the next working day. EDT will act to ensure the immediate protection and safeguarding of children, young people, and adults who are at risk of harm. All work is undertaken within the relevant legislative framework. EDT operates 365 days service a year over 7 days a week, with operating hours totalling to around 129 hours per week on average. The service operating hours are: * Monday to Thursday 5pm to 9pm * Friday from 4pm to Monday at 9am * 24 hours service on Public Holidays

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b4ce8792-3902-41c4-ad52-d18f048f8519 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Oct 2025 |
| Submission deadline | 18 Jul 2025 |
| Future notice date | Not specified |
| Award date | 21 Sep 2025 |
| Contract period | 30 Sep 2025 - 30 Sep 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £250,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CENTRAL BEDFORDSHIRE COUNCIL |
| Locality | BEDFORDSHIRE |
| Post town | Stevenage |
| Postcode | SG17 5TQ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH25 Central Bedfordshire |
| Local authority | Central Bedfordshire |
| Electoral ward | Shefford |
| Westminster constituency | Hitchin |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CARE QUALITY SERVICES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services

### Codes

- 79342300 - Customer services
- 79342320 - Customer-care services
- 85000000 - Health and social work services
- 85300000 - Social work and related services

## Release History

- 6 Oct 2025 at 12:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b4ce8792-3902-41c4-ad52-d18f048f8519

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b4ce8792-3902-41c4-ad52-d18f048f8519
  6th October 2025 - Awarded contract notice on Contracts Finder

## Provenance

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