---
title: "RM6126 DPS Call Off Contract for NHS Patient Survey Programme"
ocid: "ocds-b5fd17-851ef2a8-3449-4d79-b885-5741dd31dd75"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-851ef2a8-3449-4d79-b885-5741dd31dd75"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-851ef2a8-3449-4d79-b885-5741dd31dd75.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-851ef2a8-3449-4d79-b885-5741dd31dd75.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CARE QUALITY COMMISSION"
published: "2023-05-16"
---

# RM6126 DPS Call Off Contract for NHS Patient Survey Programme

Buyer: CARE QUALITY COMMISSION  
Current stage: Award  
OCID: ocds-b5fd17-851ef2a8-3449-4d79-b885-5741dd31dd75

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## Summary

The Care Quality Commission has awarded a DPS Call Off Contract for the NHS Patient Survey Programme to Picker Institute Europe. The contract, reference number CQC I&D 027, was procured through the Crown Commercial Service's Research and Insights Dynamic Marketplace DPS (RM6126) following a further competition process. The contract is initially awarded for 24 months with a possible extension of up to 24 months. The total awarded value, inclusive of all possible extensions, is £4,560,000. The tender period ended on 28th July 2022, and the contract period runs from 2nd February 2023 to 1st February 2027. The procurement method used was selective with details of call-off from a dynamic purchasing system. The main procurement category for this contract is services in market research.

This tender presents an opportunity for businesses, especially in market research services, survey conduction, analysis, and related fields, to collaborate with the Care Quality Commission. Small and medium-sized enterprises (SMEs) would particularly find this opportunity promising. The contract involves developing, coordinating, and analysing data from national patient surveys within the NHS. The surveys aim to capture patient experiences to enhance service quality. Eligible businesses with expertise in survey design, telephone survey services, social research, and public-opinion polling can find this tender suitable for business growth. The focus is on increasing the use of patient experiences in regulation and service improvement, with a potential for adjuncts to the NHS Patient Survey Programme to emerge during the contract period.

## Notice

DPS Call-Off contract for a Survey Co-ordination Centre supplier for the Survey Programme - developing, co-ordinating and analysing data from approximately five national patient experience surveys. CQC collects, analyses and uses a range of data about people's experiences of care. A significant volume of that information comes from people who have recently used NHS services and are asked about their experiences as part of the NHS Patient Survey Programme. The programme is designed to systematically capture the views of representative samples of patients from all eligible NHS trusts in England. Each survey contains questions that are designed and tested to provide insight into fundamental aspects of people's experiences and to highlight areas where individual providers and systems could improve how they provide services. The programme currently includes annual surveys of adult inpatients and community mental health services. CQC also undertakes three acute surveys on a biennial schedule: maternity services, urgent and emergency department services and children's and young people's inpatient and day case services. Typically, the surveys are sent to a sample of between 850 - 1,250 patients, who meet specific eligibility criteria, per provider. The sample is drawn from people who have experienced care during a specified time period, and on average between 25% and 50% of eligible patients respond. The Programme is switching to online first methods of administering questionnaires, with use of supplementary SMS reminders to encourage online completion. The results of these surveys, including local and national reports, are published on CQC's own website and NHS Surveys, along with the guidance and tools used to deliver the survey. Supporting CQC's commitment to increase the use of people's experiences at the centre of regulation, it is likely adjuncts to the NHS Patient Survey Programme will emerge over the life of this contract and it will be important to engage with innovation and opportunities to ensure patient experience is collected and used in the most expedient way to maximise the impact and value of data for regulation and service improvement. During the life of the contract it will also be important to extend use of data to look at people's experiences of integrated care. This procurement was undertaken the Crown Commercial Service (CCS) Research and Insights Dynamic Marketplace DPS (RM6126) following a further competition process. The contract is awarded for an initial period of 24 months with an option to extend for up to 24 months. Total Awarded Value is the maximum of all charges including all optional contract extensions. Contract Reference: CQC I&D 027

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d9592198-4162-4aab-8c87-811d1ed92a98 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 May 2023 |
| Submission deadline | 28 Jul 2022 |
| Future notice date | Not specified |
| Award date | 9 May 2023 |
| Contract period | 2 Feb 2023 - 1 Feb 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £4,560,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARE QUALITY COMMISSION |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 4PA |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PICKER INSTITUTE EUROPE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services
- 79311000 - Survey services
- 79311100 - Survey design services
- 79311200 - Survey conduction services
- 79311210 - Telephone survey services
- 79311300 - Survey analysis services
- 79315000 - Social research services
- 79320000 - Public-opinion polling services

## Release History

- 16 May 2023 at 09:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d9592198-4162-4aab-8c87-811d1ed92a98

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d9592198-4162-4aab-8c87-811d1ed92a98
  16th May 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3b2f9483-7013-4813-bf21-3589d7da990e
  CQC I&D 027 - National Patient Survey Programme Contract_Redacted

## Provenance

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