---
title: "Live Chat Services - Benefits"
ocid: "ocds-b5fd17-852a1edc-d433-42cb-8d8b-4ed137b5f184"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-852a1edc-d433-42cb-8d8b-4ed137b5f184"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-852a1edc-d433-42cb-8d8b-4ed137b5f184.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-852a1edc-d433-42cb-8d8b-4ed137b5f184.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "LONDON BOROUGH OF WALTHAM FOREST"
published: "2021-02-28"
---

# Live Chat Services - Benefits

Buyer: LONDON BOROUGH OF WALTHAM FOREST  
Current stage: Planning  
OCID: ocds-b5fd17-852a1edc-d433-42cb-8d8b-4ed137b5f184

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-852a1edc-d433-42cb-8d8b-4ed137b5f184)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-852a1edc-d433-42cb-8d8b-4ed137b5f184.json)

## Summary

The London Borough of Waltham Forest is planning a tender for Live Chat Services aimed at supporting benefits interactions with individuals and small businesses. This procurement process falls under the office-support services category (CPV code: 79500000) and is scheduled to commence on 15th February 2021, with a contract duration until 14th February 2023. The budget for this opportunity is set between £40,000 and £42,000. Interested parties should refer to the future notice published on 1st January 2023 for additional details.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that offer innovative online customer support solutions. Businesses that specialise in automation, live chat technologies, or customer service platforms will be particularly well-suited to compete for this contract, enabling them to expand their service offerings within the public sector and build long-term relationships with local authorities.

## Notice

Live Chat is an online platform that enables a Local Authority employee to make multiple contacts with an individual or small business with a view to (principally) collect payments, or impart other live information or act as an information repository to respond to simple queries (automated LiveChat Bots)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4af6a2dc-ca6d-4618-ab9b-1561b15d289e |
| Notice type | Planned Procurement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Feb 2021 |
| Submission deadline | Not specified |
| Future notice date | 1 Jan 2023 |
| Award date | Not specified |
| Contract period | 15 Feb 2021 - 14 Feb 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £42,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF WALTHAM FOREST |
| Locality | WALTHAMSTOW |
| Post town | East London |
| Postcode | E17 4JF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI53 Redbridge and Waltham Forest |
| Local authority | Waltham Forest |
| Electoral ward | Chapel End |
| Westminster constituency | Walthamstow |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79500000 - Office-support services

## Release History

- 28 Feb 2021 at 13:34 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/4af6a2dc-ca6d-4618-ab9b-1561b15d289e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4af6a2dc-ca6d-4618-ab9b-1561b15d289e
  28th February 2021 - Future opportunity notice on Contracts Finder

## Notice URLs

- http://www.walthamforest.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-852a1edc-d433-42cb-8d8b-4ed137b5f184. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-852a1edc-d433-42cb-8d8b-4ed137b5f184.json.