---
title: "Income Analytics and Automated Customer Engagement Services"
ocid: "ocds-b5fd17-8530055f-de97-493a-b8df-7252d7b7cf3a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8530055f-de97-493a-b8df-7252d7b7cf3a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8530055f-de97-493a-b8df-7252d7b7cf3a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8530055f-de97-493a-b8df-7252d7b7cf3a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THIRTEEN HOUSING GROUP LIMITED"
published: "2026-09-04"
---

# Income Analytics and Automated Customer Engagement Services

Buyer: THIRTEEN HOUSING GROUP LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-8530055f-de97-493a-b8df-7252d7b7cf3a

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## Summary

Thirteen Housing Group Limited procured services for income analytics and automated customer engagement, described as a 48-month renewal for Voicescape modules. The requirement is for industry-specific software and associated services supporting the housing group’s income-related analytics and customer engagement activity. Delivery is in the North East of England. The buying organisation is Thirteen Housing Group Limited, based in Middlesbrough. This is a services requirement rather than a goods or construction procurement. The selected solution is centred on Voicescape modules, indicating a requirement for software that supports automated interactions with customers alongside analytical capabilities for income management. The scope is therefore relevant to suppliers providing customer engagement platforms, income analytics software or related implementation and support services for housing organisations.

The procurement has been awarded and the tender is complete. It used a selective procedure as a call-off from a framework agreement. The contract was awarded to Voicescape Limited on 3 August 2026 for £1,180,800, inclusive of the stated contract value. The contract period runs from 1 April 2027 to 31 March 2031. The requirement was described as a 48-month renewal, and the award covers the same period. Thirteen Housing Group Limited selected a single supplier. The opportunity was identified as suitable for small and medium-sized enterprises and unsuitable for voluntary, community and social enterprises. The award relates to services classified as industry-specific software, with evaluation conducted through the framework call-off route.

This award demonstrates established demand from Thirteen Housing Group for software combining income analytics with automated customer engagement in a housing setting. A credible future competitor would need a proven customer engagement platform, strong analytical capability for income-related activity and the ability to provide or support Voicescape-type modules. Suppliers should be able to deliver software services for a substantial, multi-year housing requirement and operate effectively through a framework call-off process. The procurement’s stated suitability for SMEs indicates that a smaller specialist technology business can be relevant, provided it can demonstrate the necessary product capability, service capacity and experience supporting a housing organisation. Businesses with complementary analytics or customer communications expertise may also be well placed if their solution can address both parts of the requirement.

## Notice

48 month renewal for Voicescape Modules

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7a9b637d-e632-4f8e-9252-28748c079790 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 3 Aug 2026 |
| Contract period | 1 Apr 2027 - 31 Mar 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,180,800 |
| Lots value | Not specified |
| Awards value | £1,180,800 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THIRTEEN HOUSING GROUP LIMITED |
| Locality | MIDDLESBROUGH |
| Postcode area | Cleveland |
| Postcode | TS2 1QG |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC32 South Teesside |
| Local authority | Middlesbrough |
| Electoral ward | Central |
| Westminster constituency | Middlesbrough and Thornaby East |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOICESCAPE LIMITED |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48100000 - Industry specific software package

## Release History

- 4 Sep 2026 at 14:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7a9b637d-e632-4f8e-9252-28748c079790

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7a9b637d-e632-4f8e-9252-28748c079790
  4th September 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8530055f-de97-493a-b8df-7252d7b7cf3a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8530055f-de97-493a-b8df-7252d7b7cf3a.json.