---
title: "Digital Experience Monitoring"
ocid: "ocds-b5fd17-855eb3c6-60a3-4d51-a143-e37db6ee5701"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-855eb3c6-60a3-4d51-a143-e37db6ee5701"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-855eb3c6-60a3-4d51-a143-e37db6ee5701.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-855eb3c6-60a3-4d51-a143-e37db6ee5701.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HM LAND REGISTRY"
published: "2025-01-20"
---

# Digital Experience Monitoring

Buyer: HM LAND REGISTRY  
Current stage: Award  
OCID: ocds-b5fd17-855eb3c6-60a3-4d51-a143-e37db6ee5701

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## Summary

The procurement process led by HM Land Registry involves the project titled "Digital Experience Monitoring" aimed at enhancing digital monitoring capabilities to improve the productivity of their Casework community. The project falls under the industry category of "Miscellaneous software package and computer systems" (CPV: 48900000). The contract location is London, United Kingdom, with a contract period from 29th April 2024 to 28th April 2025. This tender, now in the Award stage, had a tender period ending on 19th December 2023. The procurement method adopted was selective, specifically a call-off from a framework agreement, with a total contract value of £891,828.

This tender presents significant opportunities for businesses specialising in digital experience monitoring tools that can identify areas for improvement, alert end-user issues, and provide long-term visibility of digital experiences. Small and medium-sized enterprises (SMEs) are particularly well-suited to compete, given the suitability criteria outlined by HM Land Registry. The awarded supplier for this contract is Softcat, a large-scale organisation based in Buckinghamshire, England. Engaging in such contracts can foster business growth through long-term governmental collaboration and enhance industry reputation.

## Notice

HMLR are looking to improve their monitoring capabilities with a specific view on the end user and their digital experience, enabling a better view on the productivity of our Casework community. HMLR are looking for a tool that will help us identify improvements in our Casework toolsets, will alert us to end user issues, and will allow us a view of our digital experience over time.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b09fee93-524a-4909-8a8d-a8e0c8a13aa9 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Jan 2025 |
| Submission deadline | 19 Dec 2023 |
| Future notice date | Not specified |
| Award date | 28 Apr 2024 |
| Contract period | 28 Apr 2024 - 28 Apr 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £891,828 |
| Lots value | Not specified |
| Awards value | £186,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HM LAND REGISTRY |
| Locality | CROYDON |
| Post town | Central London |
| Postcode | WC2A 3PH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48900000 - Miscellaneous software package and computer systems

## Release History

- 20 Jan 2025 at 14:26 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b09fee93-524a-4909-8a8d-a8e0c8a13aa9
- 10 Jun 2024 at 08:37 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b09fee93-524a-4909-8a8d-a8e0c8a13aa9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b09fee93-524a-4909-8a8d-a8e0c8a13aa9
  20th January 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-855eb3c6-60a3-4d51-a143-e37db6ee5701. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-855eb3c6-60a3-4d51-a143-e37db6ee5701.json.