---
title: "ICT Service Management System"
ocid: "ocds-b5fd17-85732f1e-f6cd-42ce-9cba-a71415f4e6f3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-85732f1e-f6cd-42ce-9cba-a71415f4e6f3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-85732f1e-f6cd-42ce-9cba-a71415f4e6f3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-85732f1e-f6cd-42ce-9cba-a71415f4e6f3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LIVERPOOL CITY COUNCIL"
published: "2021-06-01"
---

# ICT Service Management System

Buyer: LIVERPOOL CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-85732f1e-f6cd-42ce-9cba-a71415f4e6f3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-85732f1e-f6cd-42ce-9cba-a71415f4e6f3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-85732f1e-f6cd-42ce-9cba-a71415f4e6f3.json)

## Summary

The procurement process involves Liverpool City Council as the buying organisation, which is seeking an ICT Service Management System through a direct award method. This contract falls under the software package and information systems category (CPV Code: 48000000) and is located in the North West region of the United Kingdom. The tender was completed with a contract value of £33,395.07, effective from June 1, 2021, until December 31, 2023. The tender period concluded on May 28, 2021, prior to the award date of May 31, 2021.

This tender presents significant growth opportunities for small and medium-sized enterprises (SMEs) specialising in software development and ICT services. Businesses that can offer innovative service management solutions may find themselves well-suited to compete. Given Liverpool City Council's focus on deploying effective ICT systems, companies that understand the local government landscape and can navigate its procurement processes will have a competitive advantage.

## Notice

Provision of an ICT Service Management System via Alemba Service Management Software.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3f1cf91d-5e9d-472e-b196-3314419919f5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Jun 2021 |
| Submission deadline | 28 May 2021 |
| Future notice date | Not specified |
| Award date | 30 May 2021 |
| Contract period | 31 May 2021 - 31 Dec 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £34,000 |
| Lots value | Not specified |
| Awards value | £33,395 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LIVERPOOL CITY COUNCIL |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 1DS |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Waterfront South |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 1 Jun 2021 at 14:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3f1cf91d-5e9d-472e-b196-3314419919f5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3f1cf91d-5e9d-472e-b196-3314419919f5
  1st June 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.liverpool.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-85732f1e-f6cd-42ce-9cba-a71415f4e6f3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-85732f1e-f6cd-42ce-9cba-a71415f4e6f3.json.