---
title: "Vonage Telephony and Contact Centre Cloud Solution"
ocid: "ocds-b5fd17-85a19fee-6a66-44ee-a30b-a88f8347133a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-85a19fee-6a66-44ee-a30b-a88f8347133a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-85a19fee-6a66-44ee-a30b-a88f8347133a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-85a19fee-6a66-44ee-a30b-a88f8347133a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF HACKNEY"
published: "2021-07-15"
---

# Vonage Telephony and Contact Centre Cloud Solution

Buyer: LONDON BOROUGH OF HACKNEY  
Current stage: Award  
OCID: ocds-b5fd17-85a19fee-6a66-44ee-a30b-a88f8347133a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-85a19fee-6a66-44ee-a30b-a88f8347133a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-85a19fee-6a66-44ee-a30b-a88f8347133a.json)

## Summary

The procurement process for the "Vonage Telephony and Contact Centre Cloud Solution" is conducted by the London Borough of Hackney, focusing on services within the software and telecommunications industry. The procurement method classified as "Other" indicates a tailored approach. The tender period concluded on 1 March 2021, with the contract awarded on 1 April 2021, and it spans from 1 June 2021 to 31 May 2023. The contract value amounts to £1,099,149, addressing delivery in London, United Kingdom.

This contract presents significant opportunities for businesses specialising in software solutions, especially those providing cloud-based telecommunications services. Small and medium-sized enterprises (SMEs) in the technology sector particularly stand to benefit, enabling them to showcase their capabilities in delivering innovative telephony and customer service solutions. Participating in such contracts could enhance their market visibility and establish long-term relationships with public sector clients.

## Notice

Telephony and Contact Centre Cloud Solution

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9138712b-b79b-4082-a355-a4201d96e49c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Jul 2021 |
| Submission deadline | 1 Mar 2021 |
| Future notice date | Not specified |
| Award date | 31 Mar 2021 |
| Contract period | 31 May 2021 - 31 May 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,099,149 |
| Lots value | Not specified |
| Awards value | £1,099,149 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF HACKNEY |
| Locality | HACKNEY |
| Post town | East London |
| Postcode | E8 1DY |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Hackney |
| Electoral ward | Hackney Central |
| Westminster constituency | Hackney South and Shoreditch |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VONAGE BUSINESS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 50 - Repair and maintenance services
- 64 - Postal and telecommunications services

### Codes

- 48000000 - Software package and information systems
- 50330000 - Maintenance services of telecommunications equipment
- 64000000 - Postal and telecommunications services

## Release History

- 15 Jul 2021 at 08:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9138712b-b79b-4082-a355-a4201d96e49c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9138712b-b79b-4082-a355-a4201d96e49c
  15th July 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.hackney.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-85a19fee-6a66-44ee-a30b-a88f8347133a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-85a19fee-6a66-44ee-a30b-a88f8347133a.json.