---
title: "The Provision of Apprenticeship Training and EPA for the Level 3 Customer Servic"
ocid: "ocds-b5fd17-86135b44-85f5-4d93-ae2a-8425e0c8e209"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-86135b44-85f5-4d93-ae2a-8425e0c8e209"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-86135b44-85f5-4d93-ae2a-8425e0c8e209.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-86135b44-85f5-4d93-ae2a-8425e0c8e209.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GOVERNMENT COMMERCIAL AGENCY"
published: "2026-07-23"
---

# The Provision of Apprenticeship Training and EPA for the Level 3 Customer Servic

Buyer: GOVERNMENT COMMERCIAL AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-86135b44-85f5-4d93-ae2a-8425e0c8e209

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## Summary

The Government Commercial Agency has completed the procurement process titled "The Provision of Apprenticeship Training and EPA for the Level 3 Customer Service", classified under Education and Training Services (CPV code: 80000000). This procurement involved a selective method executed through a call-off from a framework agreement, aimed at supporting up to 15 learners across multiple UK regions including North West, West Midlands, East of England, London, South West, and Wales. The contract, valued at £60,000 GBP, was awarded on 30th June 2026 and spans from 1st July 2026 to 30th June 2028. Key participants include the Government Commercial Agency as the buying organisation and GINGER NUT MEDIA LIMITED as the awarded supplier.

This tender creates substantial opportunities for businesses involved in educational and training services aiming to expand their offerings across diverse UK locations. It supports the growth of SMEs specifically within the apprenticeship and training sectors, given the contract's focus on specialised programmes for customer service training at Level 3. Businesses like GINGER NUT MEDIA LIMITED, which possess the capability to deliver tailored training programmes in accordance with specialised frameworks, especially stand to benefit from similar future opportunities, fostering business development and regional influence.

## Notice

The requirement is for an apprenticeship programme and EPA for all GCA locations including Newport for up to 15 learners.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/17be0c92-46b0-48d3-9c5e-8b3c6ec6d500 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jul 2026 |
| Submission deadline | 11 Jun 2026 |
| Future notice date | Not specified |
| Award date | 29 Jun 2026 |
| Contract period | 30 Jun 2026 - 30 Jun 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £60,000 |
| Lots value | Not specified |
| Awards value | £60,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GOVERNMENT COMMERCIAL AGENCY |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLD North West (England), TLG West Midlands (England), TLI London, TLK South West (England), TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GINGER NUT MEDIA |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80000000 - Education and training services

## Release History

- 23 Jul 2026 at 15:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/17be0c92-46b0-48d3-9c5e-8b3c6ec6d500

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/17be0c92-46b0-48d3-9c5e-8b3c6ec6d500
  23rd July 2026 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3061eee8-015f-4d46-8895-9c5ac35c4fe6
  Redacted Contract
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/496d37f2-fd31-4dfa-90c2-788be9ca7ce7
  Redacted Contract Terms

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-86135b44-85f5-4d93-ae2a-8425e0c8e209. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-86135b44-85f5-4d93-ae2a-8425e0c8e209.json.