---
title: "DCLG - Right To Buy Contact Centre"
ocid: "ocds-b5fd17-86329ae6-c76b-427a-a752-342c61df18e2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-86329ae6-c76b-427a-a752-342c61df18e2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-86329ae6-c76b-427a-a752-342c61df18e2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-86329ae6-c76b-427a-a752-342c61df18e2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2018-01-29"
---

# DCLG - Right To Buy Contact Centre

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-86329ae6-c76b-427a-a752-342c61df18e2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-86329ae6-c76b-427a-a752-342c61df18e2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-86329ae6-c76b-427a-a752-342c61df18e2.json)

## Summary

The procurement process titled "DCLG - Right To Buy Contact Centre" is managed by the Crown Commercial Service and involves the provision of call centre services under the category of services. This contract is located in the United Kingdom and was awarded with a total value of £1,033,682.94. The procurement method utilised was selective, leveraging a call-off from an existing framework agreement. The contract period spans from 5th February 2018 to 4th February 2020, while the tender period officially closed on 2nd November 2017.

This tender presents significant opportunities for business growth, particularly for companies specialising in call centre services and customer support. Businesses with expertise in managing high-volume contact centre operations, particularly those that are large-scale, would be well-suited to compete for similar future contracts. Leveraging the experience from this contract can open doors for ventures in service delivery across various sectors, catering to diverse client needs within the market.

## Notice

Contract for the provision of a Contact Centre Service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/649610ab-b718-4817-8a7c-81e4b98bbdd8 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Jan 2018 |
| Submission deadline | 2 Nov 2017 |
| Future notice date | Not specified |
| Award date | 22 Dec 2017 |
| Contract period | 5 Feb 2018 - 4 Feb 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,033,682 |
| Lots value | Not specified |
| Awards value | £1,033,682 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERCO |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 29 Jan 2018 at 15:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/649610ab-b718-4817-8a7c-81e4b98bbdd8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/649610ab-b718-4817-8a7c-81e4b98bbdd8
  29th January 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/db4bb053-ff35-4e59-97db-3b650fb32d50
  Redacted Contract

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-86329ae6-c76b-427a-a752-342c61df18e2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-86329ae6-c76b-427a-a752-342c61df18e2.json.