---
title: "Contact Centre Maintenance and Support"
ocid: "ocds-b5fd17-86355cea-5a82-435c-b616-26089e0e3f3a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-86355cea-5a82-435c-b616-26089e0e3f3a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-86355cea-5a82-435c-b616-26089e0e3f3a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-86355cea-5a82-435c-b616-26089e0e3f3a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNITED LINCOLNSHIRE TEACHING HOSPITALS NHS TRUST"
published: "2025-03-26"
---

# Contact Centre Maintenance and Support

Buyer: UNITED LINCOLNSHIRE TEACHING HOSPITALS NHS TRUST  
Current stage: Award  
OCID: ocds-b5fd17-86355cea-5a82-435c-b616-26089e0e3f3a

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## Summary

The United Lincolnshire Teaching Hospitals NHS Trust has completed the procurement process for "Contact Centre Maintenance and Support" services within the IT services category, specifically consulting, software development, internet, and support. This tender was for the maintenance and support of their contact centre environment under a selective procurement method from the NHS Commercial Solutions Patient Healthcare Communications and Related Services Framework. The contract was awarded to NETCALL TECHNOLOGY LIMITED, an SME, with a total value of £149,256. The contract period runs from 25th March 2025 to 24th September 2026, with services to be delivered in the East Midlands region of the United Kingdom. The tender process concluded with the award announcement on 26th March 2025.

This tender offers substantial business growth opportunities, especially for SMEs specialising in IT services. Companies experienced in maintaining and supporting complex contact centre environments can leverage this contract to demonstrate capability and expand their portfolio within the public sector. The structured framework agreement facilitates streamlined engagement with the NHS Trust, providing a valuable reference for future procurement opportunities in healthcare IT services. The tender is particularly suited for businesses that can provide reliable, innovative solutions and robust customer support.

## Notice

The Contracting Authority has a requirement for maintenance and support services on its contact centre environment. This contract is for 18 months with no extensions and the full contract value is detailed in this notice. This is a call-off contract awarded via the NHS Commercial Solutions Patient Healthcare Communications and Related Services Framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/508e9d64-25aa-4436-a53b-005f8c6bd0e5 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Mar 2025 |
| Submission deadline | 3 Feb 2025 |
| Future notice date | Not specified |
| Award date | 24 Mar 2025 |
| Contract period | 25 Mar 2025 - 24 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £149,256 |
| Lots value | Not specified |
| Awards value | £149,256 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNITED LINCOLNSHIRE TEACHING HOSPITALS NHS TRUST |
| Locality | LINCOLN, |
| Post town | Lincoln |
| Postcode | LN5 7JH |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF3 Lincolnshire |
| ITL 3 | TLF30 Lincolnshire CC |
| Local authority | Lincoln |
| Electoral ward | Park |
| Westminster constituency | Lincoln |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 26 Mar 2025 at 12:23 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/508e9d64-25aa-4436-a53b-005f8c6bd0e5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/508e9d64-25aa-4436-a53b-005f8c6bd0e5
  26th March 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-86355cea-5a82-435c-b616-26089e0e3f3a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-86355cea-5a82-435c-b616-26089e0e3f3a.json.