---
title: "Workforce Management System"
ocid: "ocds-b5fd17-863e0e31-30ae-4fd2-b832-8daff2d18012"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-863e0e31-30ae-4fd2-b832-8daff2d18012"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-863e0e31-30ae-4fd2-b832-8daff2d18012.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-863e0e31-30ae-4fd2-b832-8daff2d18012.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "ESSEX COUNTY COUNCIL"
published: "2019-03-24"
---

# Workforce Management System

Buyer: ESSEX COUNTY COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-863e0e31-30ae-4fd2-b832-8daff2d18012

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-863e0e31-30ae-4fd2-b832-8daff2d18012)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-863e0e31-30ae-4fd2-b832-8daff2d18012.json)

## Summary

Essex County Council is currently seeking proposals for the implementation of a Workforce Management System within its Customer Services department, particularly for the Contact Centre, Libraries, and Registration services. Interested parties are required to respond to a short questionnaire by 5 pm on 8 April 2019. Successful respondents who meet the mandatory requirements will have the opportunity to demonstrate their solutions to the Council after 10 April 2019. The contract period is scheduled to commence on 10 April 2019 and run until 26 April 2019. This procurement process falls under the services category, specifically related to software and information systems, and is set in the East of England region.

This tender presents a significant opportunity for businesses specialising in software development, particularly those offering workforce management solutions. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate, as the nature of the project may be well-suited to innovative and agile firms. By securing a contract with Essex County Council, successful bidders can enhance their portfolio and gain valuable experience working within the public sector, which can facilitate further business growth and opportunities in similar future projects.

## Notice

Essex County Council is looking to implement a Workforce Management system across its Customer Services function, notably its Contact Centre, Libraries and Registration services. Further options are being considered to include Business Services, Schools Administration and Coroners. We are asking the market for information on what they currently provide to their customers with respect Workforce Management systems. A short questionnaire is available from andrew.beaver@essex.gov.uk and response should be submitted no later than 5 pm on Monday 8th April 2019. Those who provide evidence that they can meet our mandatory requirements will be invited to demonstrate/display to members of the Customer Services function. Meetings will be arranged with interested parties after 10th April 2019 and an agenda will be provided with invitations.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/55722fde-5bf4-47fe-8e6e-7d7ff14a9db5 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Mar 2019 |
| Submission deadline | 8 Apr 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 9 Apr 2019 - 26 Apr 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ESSEX COUNTY COUNCIL |
| Locality | CHELMSFORD |
| Post town | Chelmsford |
| Postcode | CM1 1QH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH36 Heart of Essex |
| Local authority | Chelmsford |
| Electoral ward | Moulsham and Central |
| Westminster constituency | Chelmsford |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 24 Mar 2019 at 12:39 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/55722fde-5bf4-47fe-8e6e-7d7ff14a9db5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/55722fde-5bf4-47fe-8e6e-7d7ff14a9db5
  24th March 2019 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=384807463
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-863e0e31-30ae-4fd2-b832-8daff2d18012. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-863e0e31-30ae-4fd2-b832-8daff2d18012.json.