---
title: "Customer Survey Tool"
ocid: "ocds-b5fd17-867deb45-967d-4628-9ed6-609051d3a06d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-867deb45-967d-4628-9ed6-609051d3a06d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-867deb45-967d-4628-9ed6-609051d3a06d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-867deb45-967d-4628-9ed6-609051d3a06d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS BSA"
published: "2026-09-01"
---

# Customer Survey Tool

Buyer: NHS BSA  
Current stage: Award  
OCID: ocds-b5fd17-867deb45-967d-4628-9ed6-609051d3a06d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-867deb45-967d-4628-9ed6-609051d3a06d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-867deb45-967d-4628-9ed6-609051d3a06d.json)

## Summary

NHS Business Services Authority (NHSBSA) procured a customer survey tool as an information technology service. The requirement covers software and associated IT support for collecting customer survey responses, with the classification also covering IT consulting, software development, internet and support services. Delivery is associated with NHSBSA’s premises at Newburn Riverside, Newcastle upon Tyne, and the wider United Kingdom. This is a service requirement rather than a works or goods contract. The procurement is relevant to suppliers of customer feedback, survey, questionnaire or voice-of-customer platforms, particularly those able to provide a hosted or supported software service for a public-sector organisation. It may also suit businesses providing implementation, configuration, integration or technical support around survey software.

The procurement has been completed and the contract was awarded to Snap Survey on 27 August 2026. The award value is £36,434. The contract runs from 1 September 2026 to 31 August 2027. The original tender deadline was 28 August 2026 at 12:00. The estimated procurement value was £30,203.50, with a stated minimum value of £30,243. The procurement used a tender process with the method described as “Other”. Snap Survey is identified as an SME supplier. The requirement was marked as suitable for SMEs and voluntary, community and social enterprises. The available information records a completed award and the selected supplier, but does not set out a separate scoring breakdown or detailed award criteria.

This award is useful market evidence for suppliers targeting NHSBSA customer research and feedback requirements. A credible competitor for a future requirement would need a customer survey platform that can be implemented and supported for a public-sector buyer, with practical capability in questionnaire design, response collection, reporting and administration. Technical suppliers should be able to provide reliable software and responsive IT support, and may need to handle configuration or integration around the buyer’s existing systems. The successful supplier’s classification as an SME, together with the stated suitability for SMEs and voluntary, community and social enterprises, indicates that the requirement is accessible to smaller specialist providers as well as larger IT firms. Relevant experience delivering dependable survey technology would strengthen a future proposition.

## Notice

https://www.contractsfinder.service.gov.uk/Notice/bb69f169-1875-4977-afde-ba8f6828e8c6

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d596b075-5aa8-4a54-843d-aaae3e8e67b5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 27 Aug 2026 |
| Contract period | 1 Sep 2026 - 31 Aug 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £30,203 |
| Lots value | Not specified |
| Awards value | £36,434 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS BSA |
| Locality | NEWBURN RIVERSIDE, NEWCASTLE UPON TYNE, |
| Postcode area | Newcastle upon Tyne |
| Postcode | NE15 8NY |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Lemington |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Snap Survey |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 1 Sep 2026 at 15:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d596b075-5aa8-4a54-843d-aaae3e8e67b5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d596b075-5aa8-4a54-843d-aaae3e8e67b5
  1st September 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.contractsfinder.service.gov.uk/Notice/bb69f169-1875-4977-afde-ba8f6828e8c6

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-867deb45-967d-4628-9ed6-609051d3a06d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-867deb45-967d-4628-9ed6-609051d3a06d.json.