---
title: "IT Service Management Platform (ITSM) Delivery Partner (Discovery to Implementation)"
ocid: "ocds-b5fd17-86860d40-37c4-4a38-a0c8-4f6b7f6d097b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-86860d40-37c4-4a38-a0c8-4f6b7f6d097b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-86860d40-37c4-4a38-a0c8-4f6b7f6d097b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-86860d40-37c4-4a38-a0c8-4f6b7f6d097b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MCA - MARITIME AND COASTGUARD AGENCY"
published: "2025-08-06"
---

# IT Service Management Platform (ITSM) Delivery Partner (Discovery to Implementation)

Buyer: MCA - MARITIME AND COASTGUARD AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-86860d40-37c4-4a38-a0c8-4f6b7f6d097b

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## Summary

The Maritime and Coastguard Agency (MCA), located in Southampton, England, has successfully awarded a contract for an "IT Service Management Platform (ITSM) Delivery Partner" to Illuminet Solutions Limited. This procurement, concluded through a call-off from the G-Cloud 14 framework agreement, involves the replacement of the existing IT Service Management solution with a modern platform that would align with MCA's strategic goals. The tender was classified under the industry category of IT services, consulting, software development, internet, and support, and was conducted using a selective procurement method. The contract period spans from 28th July 2025 to 30th April 2026, providing comprehensive delivery from discovery to implementation for the MCA. The contract is valued at £147,500 and targets various regions, including the British Oversea Territories, the Channel Islands, the Isle of Man, Europe, the United Kingdom, and beyond.

This tender represents a significant opportunity for businesses that specialise in IT services, particularly those experienced in ITSM implementations, to contribute to a critical transformative project with MCA. Companies capable of delivering an outcome-focused approach and competitive solutions in IT management will find this contract aligns with their skill sets and capabilities. Since the tender is suitable for small to medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs), it promises to be an avenue for these businesses to expand their service offerings and grow through involvement in a government-backed technology upgrade. Illuminet Solutions Limited’s engagement underscores the opportunity for SMEs to secure substantial contracts through strategic government partnerships.

## Notice

The MCA requires an outcome-based service from a supplier with the expertise and capacity to support the end-to-end replacement of its current IT Service Management (ITSM) solution. This includes gathering and analysing business requirements, defining and validating the expected benefits, preparing for and supporting a competitive tender process to procure the new ITSM tool, and subsequently delivering an outcome-focused implementation of the chosen solution. The aim is to ensure a seamless and effective transition to a modern ITSM platform that aligns with the agency's strategic direction and operational needs. This contract was awarded following a G-Cloud 14 buying process.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7ba7a96b-a3bb-4fac-957b-536ad534a092 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Aug 2025 |
| Submission deadline | 3 Jul 2025 |
| Future notice date | Not specified |
| Award date | 20 Jul 2025 |
| Contract period | 27 Jul 2025 - 30 Apr 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £147,500 |
| Lots value | Not specified |
| Awards value | £147,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MCA - MARITIME AND COASTGUARD AGENCY |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO15 1EG |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ32 Southampton |
| Local authority | Southampton |
| Electoral ward | Banister & Polygon |
| Westminster constituency | Southampton Itchen |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ILLUMINET SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 6 Aug 2025 at 16:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7ba7a96b-a3bb-4fac-957b-536ad534a092

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7ba7a96b-a3bb-4fac-957b-536ad534a092
  6th August 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/95ac5b19-0ac6-4a4c-9c98-8f2175e1c77d
  n/a

## Notice URLs

- https://www.gov.uk/government/organisations/maritime-and-coastguard-agency

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-86860d40-37c4-4a38-a0c8-4f6b7f6d097b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-86860d40-37c4-4a38-a0c8-4f6b7f6d097b.json.