---
title: "Customer Telephone and Email Response Service"
ocid: "ocds-b5fd17-8699b284-f1a2-4914-bf32-53c2a69fc077"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8699b284-f1a2-4914-bf32-53c2a69fc077"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8699b284-f1a2-4914-bf32-53c2a69fc077.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8699b284-f1a2-4914-bf32-53c2a69fc077.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "LONDON LEGACY DEVELOPMENT CORPORATION"
published: "2018-02-01"
---

# Customer Telephone and Email Response Service

Buyer: LONDON LEGACY DEVELOPMENT CORPORATION  
Current stage: Tender  
OCID: ocds-b5fd17-8699b284-f1a2-4914-bf32-53c2a69fc077

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8699b284-f1a2-4914-bf32-53c2a69fc077)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8699b284-f1a2-4914-bf32-53c2a69fc077.json)

## Summary

The London Legacy Development Corporation is currently seeking bids for the "Customer Telephone and Email Response Service," which falls under the industry category of telephone-answering services. The open tender is active, with a deadline for submissions set on 12th February 2018. The contract period is scheduled to begin on 1st April 2018 and will last until 30th April 2021. Interested parties should note that the contract is not subject to renewal despite an earlier amendment indicating potential extensions.

This procurement opportunity could foster significant growth for businesses specialising in customer support services, particularly those adept at managing high volumes of telephone and email inquiries. Companies with experience in providing similar services, particularly in urban settings like London, may find this tender particularly relevant. Additionally, while small and medium enterprises (SMEs) are not deemed suitable for this contract, larger firms or those with strong resources and expertise in large-scale customer service operations should consider participating in this tender.

## Notice

Text to be corrected in the original notice: Place of text to be modified: Duration of the contract, framework agreement or dynamic purchasing system Instead of: Duration in months: 60 This contract is subject to renewal: yes Description of renewals: Option to extend the contract by two 12-month periods. Read: Duration in months: 60 This contract is subject to renewal: no Description of renewals: n/a. Provision of a customer telephone and email response service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d5415a56-74a8-4eb6-94cc-361d81153f49 |
| Notice type | Tender Notice |
| Procurement type | Dynamic, Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Feb 2018 |
| Submission deadline | 12 Feb 2018 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2018 - 30 Apr 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON LEGACY DEVELOPMENT CORPORATION |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1EJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 1 Feb 2018 at 10:51 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d5415a56-74a8-4eb6-94cc-361d81153f49
- 15 Jan 2018 at 12:06 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d5415a56-74a8-4eb6-94cc-361d81153f49

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d5415a56-74a8-4eb6-94cc-361d81153f49
  1st February 2018 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-London:-Telephone-answering-services./T444TCVZ49
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8699b284-f1a2-4914-bf32-53c2a69fc077. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8699b284-f1a2-4914-bf32-53c2a69fc077.json.