---
title: "UK SBS IT18101 Complaints Case Management Software and Support for BEIS"
ocid: "ocds-b5fd17-86a2f798-7370-4985-8b4f-23339900b41f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-86a2f798-7370-4985-8b4f-23339900b41f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-86a2f798-7370-4985-8b4f-23339900b41f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-86a2f798-7370-4985-8b4f-23339900b41f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK SHARED BUSINESS SERVICES LIMITED"
published: "2018-03-23"
---

# UK SBS IT18101 Complaints Case Management Software and Support for BEIS

Buyer: UK SHARED BUSINESS SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-86a2f798-7370-4985-8b4f-23339900b41f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-86a2f798-7370-4985-8b4f-23339900b41f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-86a2f798-7370-4985-8b4f-23339900b41f.json)

## Summary

The procurement process involves UK Shared Business Services Limited as the buying organisation, seeking to procure the "UK SBS IT18101 Complaints Case Management Software and Support for BEIS." This project falls under the software and information systems industry category (CPV code 48000000) and is located in the South East region of the United Kingdom. The procurement stage is currently at the award stage, with the contract awarded on 22nd March 2018, amounting to £51,000. The contract period runs from 23rd March 2018 to 22nd March 2019, and the procurement method used was a selective process under a framework agreement.

This tender represents a valuable opportunity for businesses specialising in software development and IT services, particularly those that can provide case management solutions. Small and medium-sized enterprises (SMEs) are encouraged to participate, as they align well with the procurement's suitability criteria. Companies offering consulting, software development, and support services are well-positioned to compete for this contract, especially those with experience in crafting tailored software solutions for public sector clients.

## Notice

Complaints case management VPN software and support.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/843ec5ba-00db-4c5e-913c-d1ad38cd09a5 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Mar 2018 |
| Submission deadline | 22 Mar 2018 |
| Future notice date | Not specified |
| Award date | 22 Mar 2018 |
| Contract period | 23 Mar 2018 - 22 Mar 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £51,000 |
| Lots value | Not specified |
| Awards value | £51,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LIMITED |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1FF |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COMPUTER APPLICATION SERVICES |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 23 Mar 2018 at 11:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/843ec5ba-00db-4c5e-913c-d1ad38cd09a5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/843ec5ba-00db-4c5e-913c-d1ad38cd09a5
  23rd March 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-86a2f798-7370-4985-8b4f-23339900b41f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-86a2f798-7370-4985-8b4f-23339900b41f.json.