---
title: "Tenant Satisfaction Survey 2022"
ocid: "ocds-b5fd17-86a5f99a-fd7a-4ced-bdf2-e3011de434e2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-86a5f99a-fd7a-4ced-bdf2-e3011de434e2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-86a5f99a-fd7a-4ced-bdf2-e3011de434e2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-86a5f99a-fd7a-4ced-bdf2-e3011de434e2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOUTH TYNESIDE COUNCIL"
published: "2022-10-28"
---

# Tenant Satisfaction Survey 2022

Buyer: SOUTH TYNESIDE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-86a5f99a-fd7a-4ced-bdf2-e3011de434e2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-86a5f99a-fd7a-4ced-bdf2-e3011de434e2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-86a5f99a-fd7a-4ced-bdf2-e3011de434e2.json)

## Summary

The South Tyneside Council, acting on behalf of South Tyneside Homes, has awarded a contract for the "Tenant Satisfaction Survey 2022" project. The procurement, classified under research and development services and survey services, had a value of £27,135 and was conducted through an open procedure. The contract period will run from November 1, 2022, to October 31, 2025. The buyer's contact point is Rebecca Oxby from South Tyneside Council.

This tender presents an opportunity for businesses in research, development services, and survey services category that are capable of effectively conducting tenant satisfaction surveys. Small and medium-sized enterprises (SMEs) would find this tender particularly suitable. The project entails evaluating the views of approximately 16,000 tenants, focusing on the North East region in the United Kingdom.

## Notice

South Tyneside Homes, on behalf of South Tyneside Council, wishes to carry out a tenant satisfaction survey to understand the views of our customers. The council currently has 16,000 tenancies. We would like the successful provider to use the government's draft Tenant Satisfaction Measures (TSMs) as the basis for carrying out a tenant satisfaction survey with a representative sample of the council's tenants. The survey may therefore need to be reviewed and amended should the TSMs change. Tender documentation is available to be downloaded on the NEPO ProContract system. If not already registered please register at the following link: https://procontract.due-north.com - this will then grant access to the tender documentation. Please note that registering on ProContract and expressing interest does not mean that you have bid for the tender - once you have registered you will be required to complete and submit the tender documentation. Tenders and all supporting documentation must be priced in Sterling and written in English. Any agreement entered into will be governed by English law and will be subject to the exclusive jurisdiction of the English Courts. The Council is not liable for any costs incurred by those expressing an interest in tendering for this contract opportunity.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1a5cc8ff-53c5-41bf-95ba-f6964baad2b2 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Oct 2022 |
| Submission deadline | 7 Oct 2022 |
| Future notice date | Not specified |
| Award date | 25 Oct 2022 |
| Contract period | 1 Nov 2022 - 31 Oct 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £35,000 |
| Lots value | Not specified |
| Awards value | £27,135 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH TYNESIDE COUNCIL |
| Locality | SOUTH SHIELDS |
| Post town | Newcastle upon Tyne |
| Postcode | NE33 2RL |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | South Tyneside |
| Electoral ward | Beacon and Bents |
| Westminster constituency | South Shields |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ARP RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 73000000 - Research and development services and related consultancy services
- 79311000 - Survey services

## Release History

- 28 Oct 2022 at 10:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1a5cc8ff-53c5-41bf-95ba-f6964baad2b2
- 16 Sep 2022 at 11:28 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/dce9309a-3439-46c8-80fa-6c6b32f26c1f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1a5cc8ff-53c5-41bf-95ba-f6964baad2b2
  28th October 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/dce9309a-3439-46c8-80fa-6c6b32f26c1f
  16th September 2022 - Opportunity notice on Contracts Finder

## Notice URLs

- https://procontract.due-north.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-86a5f99a-fd7a-4ced-bdf2-e3011de434e2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-86a5f99a-fd7a-4ced-bdf2-e3011de434e2.json.