---
title: "Freshdesk Customer Engagement Suite"
ocid: "ocds-b5fd17-86c360c8-10d8-4888-a361-e85c3c723667"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-86c360c8-10d8-4888-a361-e85c3c723667"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-86c360c8-10d8-4888-a361-e85c3c723667.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-86c360c8-10d8-4888-a361-e85c3c723667.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HEE"
published: "2022-03-09"
---

# Freshdesk Customer Engagement Suite

Buyer: HEE  
Current stage: Award  
OCID: ocds-b5fd17-86c360c8-10d8-4888-a361-e85c3c723667

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-86c360c8-10d8-4888-a361-e85c3c723667)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-86c360c8-10d8-4888-a361-e85c3c723667.json)

## Summary

The procurement process involved an award by Health Education England (HEE) for the annual subscription to the Freshdesk Customer Engagement Suite. This contract, categorised under software support services, had a total value of £70,560. The procurement process concluded with the award on 10th February 2022, following a tender period that ended on 14th February 2022. The contract period runs from 15th February 2022 to 14th February 2024, with the services specified to be delivered in the United Kingdom.

This tender presents significant opportunities for businesses, particularly those in the software services sector, to engage with a key public sector organisation. Companies that offer similar customer engagement solutions or have experience in providing software support services are well-suited to compete for future contracts in this arena. By participating in such tenders, businesses can expand their portfolios and establish long-term relationships with public sector clients like HEE.

## Notice

Annual subscription to FreshDesk for TEL platforms.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bc306e29-1c35-47ce-ada4-f59c43a8ae3f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Mar 2022 |
| Submission deadline | 14 Feb 2022 |
| Future notice date | Not specified |
| Award date | 10 Feb 2022 |
| Contract period | 15 Feb 2022 - 14 Feb 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £70,560 |
| Lots value | Not specified |
| Awards value | £70,560 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HEE |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 4PL |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 9 Mar 2022 at 14:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bc306e29-1c35-47ce-ada4-f59c43a8ae3f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bc306e29-1c35-47ce-ada4-f59c43a8ae3f
  9th March 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-86c360c8-10d8-4888-a361-e85c3c723667. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-86c360c8-10d8-4888-a361-e85c3c723667.json.