---
title: "GB-London: Replacement of Audio Guides With App-Based Platform"
ocid: "ocds-b5fd17-86ddd5d0-cb5b-4e74-a843-38333a151c75"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-86ddd5d0-cb5b-4e74-a843-38333a151c75"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-86ddd5d0-cb5b-4e74-a843-38333a151c75.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-86ddd5d0-cb5b-4e74-a843-38333a151c75.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "NATIONAL MARITIME MUSEUM"
published: "2020-11-23"
---

# GB-London: Replacement of Audio Guides With App-Based Platform

Buyer: NATIONAL MARITIME MUSEUM  
Current stage: Tender  
OCID: ocds-b5fd17-86ddd5d0-cb5b-4e74-a843-38333a151c75

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## Summary

The National Maritime Museum in London is currently seeking proposals for the "Replacement of Audio Guides With App-Based Platform" tender, focusing on innovative tourist guide services. The procurement process, which is in the open tender stage, has a submission deadline set for 18 December 2020. The contract period is expected to commence on 4 January 2021 and run until 29 March 2024, with a total estimated value of £100,000. This project will utilise visitors' own devices to deliver an engaging, multilingual audio tour experience.

This tender presents a significant opportunity for businesses, particularly small or medium enterprises (SMEs), to engage in the tourism technology sector. Companies that specialise in app development, audio-visual content, or multilingual services are well-suited to compete in this procurement. The focus on creating a user-focused solution indicates a demand for innovative ideas that enhance visitor experience, which can position participating businesses for growth and future collaborations within cultural institutions.

## Notice

Royal Museums Greenwich intends to replace its current audio guide experience at its sites with a modern, flexible and user-focused solution which will utilise visitors' own smartphones and devices via an app-based platform. RMG intends to source an app-based platform that works across all types of device to provide audio tours, video tours, engagement with collection items through image-recognition technology, direct engagement with RMG as well as other optional elements such as in-app transactions for tour payments, accepting donations and retail purchases. The platform needs to support multiple foreign languages and be fully accessible for all types of access needs as well as provide analytics on usage, visitor demographics and other key business metrics. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5fa58c8c-2e6e-4f77-9e6f-c82980695bd8 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Nov 2020 |
| Submission deadline | 18 Dec 2020 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 4 Jan 2021 - 29 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL MARITIME MUSEUM |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE10 9NF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI51 Bexley and Greenwich |
| Local authority | Greenwich |
| Electoral ward | Greenwich Park |
| Westminster constituency | Greenwich and Woolwich |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 63 - Supporting and auxiliary transport services; travel agencies services

### Codes

- 63514000 - Tourist guide services

## Release History

- 23 Nov 2020 at 11:20 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/5fa58c8c-2e6e-4f77-9e6f-c82980695bd8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5fa58c8c-2e6e-4f77-9e6f-c82980695bd8
  23rd November 2020 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-GB-London:-Replacement-of-Audio-Guides-With-App-Based-Platform/265869N92G
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-86ddd5d0-cb5b-4e74-a843-38333a151c75. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-86ddd5d0-cb5b-4e74-a843-38333a151c75.json.