--- title: "ITT For the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service" ocid: "ocds-b5fd17-86f9cd9a-2084-4536-8e83-e0b3a21deec4" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-86f9cd9a-2084-4536-8e83-e0b3a21deec4" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-86f9cd9a-2084-4536-8e83-e0b3a21deec4.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-86f9cd9a-2084-4536-8e83-e0b3a21deec4.json" source: "Contracts Finder" current_stage: "Tender" buyer: "ROCHDALE BOROUGHWIDE HOUSING LIMITED" published: "2021-03-03" --- # ITT For the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service Buyer: ROCHDALE BOROUGHWIDE HOUSING LIMITED Current stage: Tender OCID: ocds-b5fd17-86f9cd9a-2084-4536-8e83-e0b3a21deec4 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-86f9cd9a-2084-4536-8e83-e0b3a21deec4) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-86f9cd9a-2084-4536-8e83-e0b3a21deec4.json) ## Summary The Rochdale Boroughwide Housing Limited is seeking tenders for the provision of an Out of Hours Call Handling Service, with a total value of £60,000. This procurement is categorised under services, specifically in the call centre industry and is located in Rochdale, England. The procurement method is open, and it follows an open procedure, which is below the threshold. The tender was published on 3rd March 2021, with a deadline for submissions set for 24th March 2021. The contract period for the awarded service is expected to commence on 3rd May 2021 and conclude by 2nd May 2023. This tender presents a significant opportunity for businesses in the call centre and responsive repairs service sectors, as it aims to maintain high service standards while optimising resources for Rochdale Boroughwide Housing's tenants. Companies specialising in call handling, customer service, and responsive repairs are particularly well-suited to compete for this contract, enabling them to expand their operational reach and contribute to community housing services. Strong communication capabilities and a commitment to customer satisfaction will be key differentiators in this competitive procurement process. ## Notice Background Rochdale Boroughwide Housing's responsive repairs service is one of our most important functions as a landlord and we aim to deliver the service to a high standard which meets the needs of our tenants. Responsive repairs can be defined as "works to rectify or maintain a component in the fabric of the home which is faulty or requires a repair for which the Landlord is responsible". It is our aim to deliver an efficient, effective and value for money responsive repairs service that complies with all relevant legislative and regulatory requirements. Our repairs policy covers all areas with regards to the maintenance and upkeep of RBH properties, excluding gas servicing and empty properties maintenance. It clarifies the landlord and tenant responsibilities under the tenancy agreement and the service standards customers can expect from RBH. Our intention is to deliver the service effectively and efficiently in order to optimise the financial resources available to invest in the service. Additional information: Please note that all correspondence must take place via the messaging service on www.the-chest.org.uk ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/38de0555-45de-43c8-8c38-61c6875e14ee | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 3 Mar 2021 | | Submission deadline | 24 Mar 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 2 May 2021 - 2 May 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £60,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ROCHDALE BOROUGHWIDE HOUSING LIMITED | | Locality | ROCHDALE | | Post town | Oldham | | Postcode | OL11 1RY | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD3 Greater Manchester | | ITL 3 | TLD37 Greater Manchester North East | | Local authority | Rochdale | | Electoral ward | Milkstone & Deeplish | | Westminster constituency | Rochdale | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79512000 - Call centre ## Release History - 3 Mar 2021 at 15:48 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/38de0555-45de-43c8-8c38-61c6875e14ee ## Documents - https://www.contractsfinder.service.gov.uk/Notice/38de0555-45de-43c8-8c38-61c6875e14ee 3rd March 2021 - Opportunity notice on Contracts Finder - http://www.the-chest.org.uk Access to tender documentation ## Notice URLs - http://www.rbh.org.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-86f9cd9a-2084-4536-8e83-e0b3a21deec4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-86f9cd9a-2084-4536-8e83-e0b3a21deec4.json.