---
title: "Agency Employee Customer Programme Lead"
ocid: "ocds-b5fd17-8702ecc7-e660-4f05-a61e-c3bdee83e2e0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8702ecc7-e660-4f05-a61e-c3bdee83e2e0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8702ecc7-e660-4f05-a61e-c3bdee83e2e0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8702ecc7-e660-4f05-a61e-c3bdee83e2e0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SEDGEMOOR DISTRICT COUNCIL"
published: "2022-07-29"
---

# Agency Employee Customer Programme Lead

Buyer: SEDGEMOOR DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-8702ecc7-e660-4f05-a61e-c3bdee83e2e0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8702ecc7-e660-4f05-a61e-c3bdee83e2e0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8702ecc7-e660-4f05-a61e-c3bdee83e2e0.json)

## Summary

The procurement process for the role of "Agency Employee Customer Programme Lead," initiated by Sedgemoor District Council, falls under the services industry, specifically focusing on customer services. Located in England, this contract had a total value of £50,000 and was awarded to Permanent Futures Limited on 31 March 2022. The contract period extends from 1 April 2022 to 31 March 2023. The tender period closed on 1 March 2022, marking the end of the competitive bidding phase for this opportunity.

This tender presents a significant opportunity for businesses specialising in customer service solutions, particularly small and medium enterprises (SMEs). With the buying organisation being a local council, those with experience in public sector contracts, customer programme management, and service delivery would be well-positioned to compete for similar future contracts. Engaging with local councils can not only enhance visibility in the public procurement landscape but also provide sustained growth avenues for businesses in this sector.

## Notice

Agency Employee Customer Programme Lead working within Customer Access

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6a6f5dea-b9e4-4c4d-ba8e-81ae5e262305 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not applicable |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Jul 2022 |
| Submission deadline | 1 Mar 2022 |
| Future notice date | Not specified |
| Award date | 30 Mar 2022 |
| Contract period | 31 Mar 2022 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,000 |
| Lots value | Not specified |
| Awards value | £50,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SEDGEMOOR DISTRICT COUNCIL |
| Locality | BRIDGWATER |
| Post town | Taunton |
| Postcode | TA6 3AR |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK62 Somerset |
| Local authority | Somerset |
| Electoral ward | Bridgwater South |
| Westminster constituency | Bridgwater |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PERMANENT FUTURES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 29 Jul 2022 at 09:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6a6f5dea-b9e4-4c4d-ba8e-81ae5e262305

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6a6f5dea-b9e4-4c4d-ba8e-81ae5e262305
  29th July 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.sedgemoor.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8702ecc7-e660-4f05-a61e-c3bdee83e2e0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8702ecc7-e660-4f05-a61e-c3bdee83e2e0.json.