---
title: "Telephony Voice Artist"
ocid: "ocds-b5fd17-8769bd3b-6eaa-4372-95e9-a705bcef9549"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8769bd3b-6eaa-4372-95e9-a705bcef9549"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8769bd3b-6eaa-4372-95e9-a705bcef9549.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8769bd3b-6eaa-4372-95e9-a705bcef9549.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2025-02-20"
---

# Telephony Voice Artist

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-8769bd3b-6eaa-4372-95e9-a705bcef9549

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8769bd3b-6eaa-4372-95e9-a705bcef9549)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8769bd3b-6eaa-4372-95e9-a705bcef9549.json)

## Summary

H M Revenue & Customs (HMRC) has concluded the procurement process for the contract titled "Telephony Voice Artist," under the industry category of IT services: consulting, software development, Internet, and support. This contract involves providing a managed Voice Artist service for HMRC's telephony platform, specifically for recording voice prompts, confirmations, and informational messages. The procurement began with a tender process and has now reached the award stage, with the contract officially awarded on 31st January 2025. The contract will be executed over a period from 31st January 2025 to 31st October 2027 in the United Kingdom. The procurement method involved a call-off from a dynamic purchasing system, favouring selective procurement.

This tender offers significant growth opportunities for businesses in the IT and telecommunications sectors, particularly those specialising in voice-over services for digital platforms. Small and medium-sized enterprises (SMEs) are well-positioned to compete for such contracts, as evidenced by the awarding of this contract to Mazaru Limited, an SME. Engaging in this contract can help businesses expand their portfolio, secure steady income over the contract period, and build a reputable client base by working with a major governmental body like HMRC.

## Notice

This contract is for the provision of a managed Voice Artist service for HMRC's telephony platform. This is to record prompts, confirmations, and informational messages on the HMRC telephony platform.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/37c1c73b-7fd6-43b9-b41f-b63e2dbe3641 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Feb 2025 |
| Submission deadline | 30 Jan 2025 |
| Future notice date | Not specified |
| Award date | 31 Jan 2025 |
| Contract period | 31 Jan 2025 - 31 Oct 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £112,325 |
| Lots value | Not specified |
| Awards value | £112,325 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2BQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MAZARU |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 20 Feb 2025 at 17:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/37c1c73b-7fd6-43b9-b41f-b63e2dbe3641

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/37c1c73b-7fd6-43b9-b41f-b63e2dbe3641
  20th February 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b3329236-4767-40c5-a0b4-1145570a0869

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8769bd3b-6eaa-4372-95e9-a705bcef9549. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8769bd3b-6eaa-4372-95e9-a705bcef9549.json.