---
title: "Lot 1 - Apprenticeship Training - Customer Service Practitioner Level 2 & Customer Service Specialist Level 3"
ocid: "ocds-b5fd17-8783b914-c21f-4da4-b799-8a6611c90a2b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8783b914-c21f-4da4-b799-8a6611c90a2b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8783b914-c21f-4da4-b799-8a6611c90a2b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8783b914-c21f-4da4-b799-8a6611c90a2b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ISLE OF WIGHT COUNCIL"
published: "2025-03-12"
---

# Lot 1 - Apprenticeship Training - Customer Service Practitioner Level 2 & Customer Service Specialist Level 3

Buyer: ISLE OF WIGHT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-8783b914-c21f-4da4-b799-8a6611c90a2b

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## Summary

The Isle of Wight Council has completed the award stage for the procurement titled "Lot 1 - Apprenticeship Training - Customer Service Practitioner Level 2 & Customer Service Specialist Level 3" within the education and training services category. This open procedure tender relates to apprenticeship training services, specifically for Customer Service Practitioner Level 2 and Customer Service Specialist Level 3 in the South East region of the United Kingdom. The contract has an estimated value of £20,175 GBP and spans a period from 19 March 2023 to 18 March 2025, with a potential extension of up to 12 months. Key dates include the award date on 13 February 2023 and the delayed contract start date on 1 April 2024.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) specialising in apprenticeship training and development services. Companies within the education and training industry, particularly those with experience in customer service training, stand well-positioned to benefit from this contract. The lack of guaranteed volume or value of apprenticeships provides flexibility, encouraging innovative training providers to compete and potentially secure long-term partnerships with the Isle of Wight Council.

## Notice

Contract awarded under Lot 1 Apprenticeships of the Learning and Development Services via a Dynamic Purchasing System following further competition process as per the DPS : Lot 1 - Apprenticeship Training - Customer Service Practitioner Level 2 & Customer Service Specialist Level 3

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6f614be8-7840-4b83-9347-6765d3a487a7 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Mar 2025 |
| Submission deadline | 25 Jan 2023 |
| Future notice date | Not specified |
| Award date | 13 Feb 2023 |
| Contract period | 31 Mar 2024 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £20,175 |
| Lots value | Not specified |
| Awards value | £20,175 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ISLE OF WIGHT COUNCIL |
| Locality | NEWPORT |
| Post town | Portsmouth |
| Postcode | PO30 1UD |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ34 Isle of Wight |
| Local authority | Isle of Wight |
| Electoral ward | Newport Central |
| Westminster constituency | Isle of Wight West |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HTP APPRENTICESHIP COLLEGE |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80000000 - Education and training services

## Release History

- 12 Mar 2025 at 12:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6f614be8-7840-4b83-9347-6765d3a487a7
- 6 Apr 2023 at 11:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/66df9640-2263-4504-9a56-b33db2db1382

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6f614be8-7840-4b83-9347-6765d3a487a7
  12th March 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/66df9640-2263-4504-9a56-b33db2db1382
  6th April 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.iwight.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8783b914-c21f-4da4-b799-8a6611c90a2b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8783b914-c21f-4da4-b799-8a6611c90a2b.json.