--- title: "Health, Safety & Environment Test (HS&E) and One Day Site Safety Plus Health & Safety Awareness Course (HSA) Mystery Shopper" ocid: "ocds-b5fd17-878647b3-d99e-4764-933e-47690a3d1833" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-878647b3-d99e-4764-933e-47690a3d1833" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-878647b3-d99e-4764-933e-47690a3d1833.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-878647b3-d99e-4764-933e-47690a3d1833.json" source: "Contracts Finder" current_stage: "Tender" buyer: "THE CONSTRUCTION INDUSTRY TRAINING BOARD" published: "2017-02-21" --- # Health, Safety & Environment Test (HS&E) and One Day Site Safety Plus Health & Safety Awareness Course (HSA) Mystery Shopper Buyer: THE CONSTRUCTION INDUSTRY TRAINING BOARD Current stage: Tender OCID: ocds-b5fd17-878647b3-d99e-4764-933e-47690a3d1833 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-878647b3-d99e-4764-933e-47690a3d1833) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-878647b3-d99e-4764-933e-47690a3d1833.json) ## Summary The Construction Industry Training Board (CITB) is conducting a tender for a Mystery Shopping service to assess customer service levels for the Health, Safety and Environment (HS&E) Test and the One Day Site Safety Plus Health & Safety Awareness Course. The procurement process, currently in the Tender stage, seeks professional organisations capable of delivering a rigorous mystery shopping programme across the United Kingdom and Northern Ireland. The deadline for submissions is 7 March 2017, and the contract period is set to commence on 1 April 2017, lasting until 31 March 2019. The estimated value of the contract is £50,000, primarily in the field of auditing and educational services. This tender presents an opportunity for businesses specialising in audit, customer service assessment, or training oversight, especially those with experience in the construction or safety sectors. Successful bidders will be able to not only enhance their market presence but also contribute to improving standards within the industry. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate, given their capacity for agility and responsiveness in the management of such services. ## Notice CITB wishes to procure a Mystery Shopping service covering the whole of the United Kingdom and Northern Ireland for two current products. Firstly the Health, Safety and Environment (HS&E) Test which is delivered through two different forms of test centres, Pearson Professional Centres (PPC) and Internet Test Centres (ITC's) centres. This will require the services of an experienced, professional organisation to deliver a robust, managed, mystery shop program. This will be required to; measure key customer service levels, monitor performance, provide monthly reports and provide an immediate escalated alert mechanism for non-compliance in specifically selected key areas. The performance of a Test Centre (chosen monthly in advance by CITB) will be measured from the point a booking is made either by phone/on-line through to completing a Test at the chosen location. In addition to the above service CITB would will also require an 'on demand' mystery shopping service for centres delivering the 1 day Site Safety Plus Health and Safety Awareness training courses. This would involve the attendance of a mystery shopper at a whole day training session (7-8hours) to ensure that both the course is being delivered to the standards required and that candidates are being provided with the specified coursed materials. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a9a8e261-7408-43e3-b85f-54c2c28ab4b4 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 21 Feb 2017 | | Submission deadline | 7 Mar 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2017 - 31 Mar 2019 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £50,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE CONSTRUCTION INDUSTRY TRAINING BOARD | | Locality | KINGS LYNN | | Post town | Peterborough | | Postcode | PE31 6RH | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH5 Norfolk | | ITL 3 | TLH52 North and West Norfolk | | Local authority | King's Lynn and West Norfolk | | Electoral ward | Bircham with Rudhams | | Westminster constituency | North West Norfolk | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security - 80 - Education and training services ### Codes - 72800000 - Computer audit and testing services - 79212000 - Auditing services - 80000000 - Education and training services ## Release History - 21 Feb 2017 at 15:27 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a9a8e261-7408-43e3-b85f-54c2c28ab4b4 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/a9a8e261-7408-43e3-b85f-54c2c28ab4b4 21st February 2017 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/13761b1b-0f35-4180-9e93-8e289a6dae41 ITT - https://www.contractsfinder.service.gov.uk/Notice/Attachment/5e027a8b-a10c-43ee-a7e6-ca9374d732e0 Terms & Conditions ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-878647b3-d99e-4764-933e-47690a3d1833. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-878647b3-d99e-4764-933e-47690a3d1833.json.