---
title: "Customer Management Cluster ICF Client Side Design"
ocid: "ocds-b5fd17-87909d5f-8915-450b-84af-663d965f5d5f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-87909d5f-8915-450b-84af-663d965f5d5f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-87909d5f-8915-450b-84af-663d965f5d5f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-87909d5f-8915-450b-84af-663d965f5d5f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2025-08-13"
---

# Customer Management Cluster ICF Client Side Design

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-87909d5f-8915-450b-84af-663d965f5d5f

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## Summary

The procurement process for the "Customer Management Cluster ICF Client Side Design" has been concluded with an award stage. The project initiated by H M Revenue & Customs, located at 100 Parliament Street, London, focuses on the business and management consultancy services industry, with a CPV code of 79400000. The procurement method used was a selective call-off from a framework agreement with a total contract value of £350,000 in GBP. The contract, which is situated in the United Kingdom, commenced on 13 August 2025 and will continue until 12 August 2026.

This tender presents significant opportunities for business growth, particularly for large business consultancy firms like Ernst & Young LLP, the awarded supplier. Companies providing intelligent client function and client-side delivery function services will find this tender highly suitable for participation, offering a competitive advantage to those with expertise in managing intricate consultancy projects. The procurement process highlights suitability for SMEs and VCSE, opening doors for a diverse array of qualified businesses to engage with ongoing and future tenders in similar frameworks.

## Notice

Customer Management Cluster: Intelligent Client Function & Client-Side Delivery Function.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6a033fed-2af8-4028-a3f5-0b84e44d1a34 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Aug 2025 |
| Submission deadline | 29 Jul 2025 |
| Future notice date | Not specified |
| Award date | 6 Aug 2025 |
| Contract period | 12 Aug 2025 - 12 Aug 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £350,000 |
| Lots value | Not specified |
| Awards value | £350,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | Southend-on-Sea |
| Postcode | SS99 1AA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ERNST & YOUNG |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79400000 - Business and management consultancy and related services

## Release History

- 13 Aug 2025 at 12:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6a033fed-2af8-4028-a3f5-0b84e44d1a34

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6a033fed-2af8-4028-a3f5-0b84e44d1a34
  13th August 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/701681ba-ed05-4ef3-8707-d1d2229827f6

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-87909d5f-8915-450b-84af-663d965f5d5f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-87909d5f-8915-450b-84af-663d965f5d5f.json.