--- title: "Tenant Satisfaction Measures" ocid: "ocds-b5fd17-87db6120-ef4f-439d-94f8-534ca22bd61f" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-87db6120-ef4f-439d-94f8-534ca22bd61f" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-87db6120-ef4f-439d-94f8-534ca22bd61f.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-87db6120-ef4f-439d-94f8-534ca22bd61f.json" source: "Contracts Finder" current_stage: "Award" buyer: "YORKSHIRE HOUSING LIMITED" published: "2023-11-17" --- # Tenant Satisfaction Measures Buyer: YORKSHIRE HOUSING LIMITED Current stage: Award OCID: ocds-b5fd17-87db6120-ef4f-439d-94f8-534ca22bd61f [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-87db6120-ef4f-439d-94f8-534ca22bd61f) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-87db6120-ef4f-439d-94f8-534ca22bd61f.json) ## Summary The procurement process for the Tenant Satisfaction Measures project by Yorkshire Housing Limited involves the purchase of market research services through an open procedure. The key dates for this procurement include the issuance of the tender on 6th April 2023, with a submission deadline on 5th May 2023. The evaluation and clarifications period is set for the week commencing 9th May 2023, followed by demonstrations/interviews on 22nd - 24th May 2023. The contract is expected to commence on 12th June 2023. The project is located in Leeds, United Kingdom, falls under the services category, and is suitable for small and medium-sized enterprises. This public procurement opportunity for the Tenant Satisfaction Measures project presents a chance for businesses in the market research and customer survey services industry to compete for a contract valued at £320,000 GBP. Yorkshire Housing Limited is seeking a supplier that can meet the outlined requirements and regulations. Businesses interested should focus on delivering innovative and socially aware solutions aligned with the project's objectives. The open procedure allows for a transparent and fair competition process, offering the opportunity for qualified suppliers to contribute to Yorkshire Housing's mission. ## Notice Yorkshire Housing is looking to procure a forward thinking and socially aware Supplier that has the ability to deliver an excellent solution delivering a blended approach to delivery of Tenant Satisfaction Measures in line with the Social Housing Regulation Bill, and a broader rollout of transactional surveys for the key activities we undertake in the organisation like Repairs, Complaints, Lettings etc. . For further information and to express an interest in this opportunity please contact YHTenders@yorkshirehousing.co.uk Additional information: For further information and to express an interest in this opportunity please contact YHTenders@yorkshirehousing.co.uk Key Dates and Timeline for Procurement: Tender Issued: 6th April 2023 Deadline for Expressions of Interest and Clarifications 21 April @12.00 Tender Submission Deadline: 5th May 2023 @ 12:00 Initial evaluation & clarifications: w/c 9th May 2023 Demonstrations / Interviews: 22nd - 24th May 2023 Notification of Result : by 2nd June 2023 Estimated Contract commencement: 12th June 2023 ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ae473dee-2deb-4b53-b797-4834b62ed7fb | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 17 Nov 2023 | | Submission deadline | 5 May 2023 | | Future notice date | Not specified | | Award date | 16 Jul 2023 | | Contract period | 16 Jul 2023 - 16 Jul 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £320,000 | | Lots value | Not specified | | Awards value | £75,903 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | YORKSHIRE HOUSING LIMITED | | Locality | LEEDS | | Post town | Leeds | | Postcode | LS10 1FB | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE42 Leeds | | Local authority | Leeds | | Electoral ward | Hunslet & Riverside | | Westminster constituency | Leeds South | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | MEL RESEARCH | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79310000 - Market research services - 79342310 - Customer survey services - 79342311 - Customer satisfaction survey ## Release History - 17 Nov 2023 at 13:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ae473dee-2deb-4b53-b797-4834b62ed7fb - 24 Apr 2023 at 14:20 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/71c92307-224f-4a66-8aea-0cc2af4ed4d5 - 24 Apr 2023 at 14:19 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/71c92307-224f-4a66-8aea-0cc2af4ed4d5 - 6 Apr 2023 at 13:53 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/71c92307-224f-4a66-8aea-0cc2af4ed4d5 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/ae473dee-2deb-4b53-b797-4834b62ed7fb 17th November 2023 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/71c92307-224f-4a66-8aea-0cc2af4ed4d5 24th April 2023 - Opportunity notice on Contracts Finder ## Notice URLs - https://www.yorkshirehousing.co.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-87db6120-ef4f-439d-94f8-534ca22bd61f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-87db6120-ef4f-439d-94f8-534ca22bd61f.json.