---
title: "Cloud Contact Centre Service Platform"
ocid: "ocds-b5fd17-87ed0e5f-a687-4fa2-a73b-713d56ee15bd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-87ed0e5f-a687-4fa2-a73b-713d56ee15bd"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-87ed0e5f-a687-4fa2-a73b-713d56ee15bd.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-87ed0e5f-a687-4fa2-a73b-713d56ee15bd.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNITED LINCOLNSHIRE TEACHING HOSPITALS NHS TRUST"
published: "2026-01-07"
---

# Cloud Contact Centre Service Platform

Buyer: UNITED LINCOLNSHIRE TEACHING HOSPITALS NHS TRUST  
Current stage: Award  
OCID: ocds-b5fd17-87ed0e5f-a687-4fa2-a73b-713d56ee15bd

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## Summary

The United Lincolnshire Teaching Hospitals NHS Trust has completed a procurement process for a "Cloud Contact Centre Service Platform" under the industry category of software packages and information systems. Located in Lincoln, United Kingdom, this call-off from a framework agreement utilized a selective procurement method. The tender, part of the NHS Trust's initiative to establish an Intelligent Patient Hub, concluded its tender period on 11th November 2025, with the contract commencing on 15th December 2025 and concluding on 14th December 2026. The award notice was published on 7th January 2026, detailing a contract value of £168,000 awarded to AMAZON WEB SERVICES EMEA SARL.

This tender presents a significant opportunity for businesses in the software and IT sectors, particularly those specialising in cloud-based solutions. It indicates a substantial investment in enhancing healthcare communication infrastructure, suggesting further opportunities for technology providers able to offer innovative and efficient solutions. Small and medium-sized enterprises (SMEs) are particularly well-suited to compete in similar tenders, encouraging participation from agile companies that can deliver high-impact, scalable technological solutions to support healthcare services.

## Notice

Cloud Contact Centre Service Platform to support establishment of Intelligent Patient Hub. Via CCS G-cloud 14

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/45235e8b-0ff1-4adb-9e9e-a1d3101d4ae6 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Jan 2026 |
| Submission deadline | 11 Nov 2025 |
| Future notice date | Not specified |
| Award date | 9 Dec 2025 |
| Contract period | 15 Dec 2025 - 14 Dec 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £167,631 |
| Lots value | Not specified |
| Awards value | £168,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNITED LINCOLNSHIRE TEACHING HOSPITALS NHS TRUST |
| Locality | LINCOLN |
| Post town | Lincoln |
| Postcode | LN2 5QY |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF3 Lincolnshire |
| ITL 3 | TLF30 Lincolnshire CC |
| Local authority | Lincoln |
| Electoral ward | Abbey |
| Westminster constituency | Lincoln |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AMAZON WEB SERVICES EMEA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 7 Jan 2026 at 13:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/45235e8b-0ff1-4adb-9e9e-a1d3101d4ae6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/45235e8b-0ff1-4adb-9e9e-a1d3101d4ae6
  7th January 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-87ed0e5f-a687-4fa2-a73b-713d56ee15bd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-87ed0e5f-a687-4fa2-a73b-713d56ee15bd.json.