---
title: "Customer Relationship Management System"
ocid: "ocds-b5fd17-88040030-7c91-4e1b-8c03-3ee7c11e4224"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-88040030-7c91-4e1b-8c03-3ee7c11e4224"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-88040030-7c91-4e1b-8c03-3ee7c11e4224.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-88040030-7c91-4e1b-8c03-3ee7c11e4224.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "GENTOO GROUP LIMITED"
published: "2019-11-14"
---

# Customer Relationship Management System

Buyer: GENTOO GROUP LIMITED  
Current stage: Tender  
OCID: ocds-b5fd17-88040030-7c91-4e1b-8c03-3ee7c11e4224

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-88040030-7c91-4e1b-8c03-3ee7c11e4224.json)

## Summary

The procurement process involves Gentoo Group Limited, located in Sunderland, England, which is seeking proposals for a Customer Relationship Management (CRM) system under the tender titled "Customer Relationship Management System." This project falls under the information technology industry category, specifically focusing on CRM software packages and related development services. The tender is currently active, with responses due by 12th December 2019. The contract is expected to commence on 1st April 2020 and is set to run until 31st March 2021. The procurement method specified for this tender is a Request for Quotation.

This tender presents a significant opportunity for businesses experienced in CRM software development and related services to expand their operations. Small and medium-sized enterprises (SMEs) with a proven track record in delivering innovative technological solutions would be particularly well-suited to compete. Engaging in this procurement process can enable these businesses to forge new partnerships and enhance their market presence within the growing digital sector.

## Notice

Gentoo Homes have a requirement for a Customer Relationship Management (CRM) system and are looking for innovative proposals from organisations with a demonstrable track record and/or who can demonstrate an understanding of the business needs.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/efc3022d-a5ef-497a-a892-6a6bf0ead8e3 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Other - Request for Quotation |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Nov 2019 |
| Submission deadline | 12 Dec 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2020 - 31 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GENTOO GROUP LIMITED |
| Locality | SUNDERLAND |
| Post town | Sunderland |
| Postcode | SR3 3XR |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC44 Sunderland |
| Local authority | Sunderland |
| Electoral ward | Doxford |
| Westminster constituency | Houghton and Sunderland South |
| Delivery location | TLC North East (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48445000 - Customer Relation Management software package
- 72212445 - Customer Relation Management software development services

## Release History

- 14 Nov 2019 at 10:23 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/efc3022d-a5ef-497a-a892-6a6bf0ead8e3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/efc3022d-a5ef-497a-a892-6a6bf0ead8e3
  14th November 2019 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f869aa52-3d64-4e54-8ec2-9f7c14770562
  RFQ
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/99384ff7-0a38-451a-9d41-44bd4c7f875d
  Appendix A
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c5ad3480-97c5-4450-a723-e494553746c2
  Appendix B

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-88040030-7c91-4e1b-8c03-3ee7c11e4224. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-88040030-7c91-4e1b-8c03-3ee7c11e4224.json.