--- title: "PIISC003 Automotive Glass Replacement and Repair Service in Support of the Phoenix II Contract" ocid: "ocds-b5fd17-88318b36-6636-4178-b10e-458b0b93e988" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-88318b36-6636-4178-b10e-458b0b93e988" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-88318b36-6636-4178-b10e-458b0b93e988.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-88318b36-6636-4178-b10e-458b0b93e988.json" source: "Contracts Finder" current_stage: "Tender" buyer: "MINISTRY OF DEFENCE" published: "2024-11-25" --- # PIISC003 Automotive Glass Replacement and Repair Service in Support of the Phoenix II Contract Buyer: MINISTRY OF DEFENCE Current stage: Tender OCID: ocds-b5fd17-88318b36-6636-4178-b10e-458b0b93e988 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-88318b36-6636-4178-b10e-458b0b93e988) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-88318b36-6636-4178-b10e-458b0b93e988.json) ## Summary The Ministry of Defence, located in Bristol, England, has announced an open tender for the provision of an Automotive Glass Replacement and Repair Service in support of the Phoenix II Contract. This contract requires a national network of automotive glass fitting centres and mobile units, servicing a fleet of approximately 15,000 lease vehicles across various locations including the UK, Europe, British Oversea Territories, Channel Islands, Isle of Man, and beyond. The tender process is currently active, with the procurement method being an open procedure (below threshold). Key dates include the tender submission deadline on 30th December 2024 and the commencement of the contract on 1st April 2025, lasting for an initial duration of two years with an option to extend for an additional year. The total value of the contract is GBP 1,500,000, classified under CPV codes 34640000 (automotive elements) and 50112120 (windscreen replacement services). This tender offers significant business growth opportunities, particularly for small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs). Businesses specialising in automotive glass repair and replacement, with capabilities for 24/7 service, use of OEM-approved replacements, and management of national service operations, would be well-suited to compete. The contract also demands capabilities in providing a single contact number for contract management, ensuring suitability and quality of personnel (SQEP), and maintaining a responsive and performance tracked service database. Winning this contract could enhance business credibility, expand service reach, and establish a long-term relationship with the Ministry of Defence, making it a highly attractive opportunity. ## Notice Babcock Land Defence Limited, acting in Capacity as Agent for the UK Ministry of Defence under Project Phoenix II, is undertaking an open tender for the provision of an Automotive Glass Replacement and Repair Service Agreement. A replacement contract is required to support the MOD Phoenix II Fleet c. 15,000 lease vehicles, commencing on 1st April 2025. The initial contract duration is two years plus one option year. The requirement includes a National network of automotive glass fitting centres and mobile fitting units in accordance with the following: 24 hour, 365 days a year glass repair and replacement service for a wide range of vehicles from cars to heavy commercial and coaches. Provision of a single contact number for contract management and complaint / query handling. Proactive assessment of the use of repair rather than replacement (to be reported monthly). The use of OEM (Original Equipment Manufacturer) only approved replacements. Removal of all replaced glass from site and disposal in a responsible manner including any glass fragments from the vehicle and surrounding area. SQEP (Suitably Qualified and Experienced Personnel) checking all completed work undertaken at glass fitting centres. Capability to re-attach or re-fit all OEM supplementary equipment as required to the windscreen including rain-sensors, mobile phone aerials and GPS positioning equipment. Provision of a dedicated account manager who will be expected to attend periodic performance review meetings. Maintenance of a data base of the Service Requests, response times and complaints received which shall be provided to the Customer upon request. Additional information: A link to the Defence Opportunity can be found here. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e9ae12d1-d044-4f06-9cf4-01171a6842b0 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 25 Nov 2024 | | Submission deadline | 30 Dec 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2025 - 31 Mar 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | MINISTRY OF DEFENCE | | Locality | BRISTOL | | Post town | Bristol | | Postcode | BS16 1EJ | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK5 West of England | | ITL 3 | TLK52 Bath & North East Somerset and South Gloucestershire | | Local authority | South Gloucestershire | | Electoral ward | Stoke Park & Cheswick | | Westminster constituency | Filton and Bradley Stoke | | Delivery location | Not specified | ## CPV Codes ### Divisions - 34 - Transport equipment and auxiliary products to transportation - 50 - Repair and maintenance services ### Codes - 34640000 - Automotive elements - 50112120 - Windscreen replacement services ## Release History - 25 Nov 2024 at 13:16 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e9ae12d1-d044-4f06-9cf4-01171a6842b0 - 25 Nov 2024 at 13:13 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e9ae12d1-d044-4f06-9cf4-01171a6842b0 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/e9ae12d1-d044-4f06-9cf4-01171a6842b0 25th November 2024 - Opportunity notice on Contracts Finder - https://contracts.mod.uk/go/11952193019363673090 Defence Opportunity ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-88318b36-6636-4178-b10e-458b0b93e988. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-88318b36-6636-4178-b10e-458b0b93e988.json.