--- title: "1819-0393 Insurance Claims Handling" ocid: "ocds-b5fd17-88973205-beb6-472a-8549-6849c8ad478e" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-88973205-beb6-472a-8549-6849c8ad478e" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-88973205-beb6-472a-8549-6849c8ad478e.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-88973205-beb6-472a-8549-6849c8ad478e.json" source: "Contracts Finder" current_stage: "Tender" buyer: "ISLINGTON" published: "2019-08-28" --- # 1819-0393 Insurance Claims Handling Buyer: ISLINGTON Current stage: Tender OCID: ocds-b5fd17-88973205-beb6-472a-8549-6849c8ad478e [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-88973205-beb6-472a-8549-6849c8ad478e) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-88973205-beb6-472a-8549-6849c8ad478e.json) ## Summary Islington Council is conducting an open tender process for the contract titled "1819-0393 Insurance Claims Handling." This contract, which falls under the financial and insurance services category, is intended for an external provider to manage various types of insurance claims, including liability, property, and motor claims. The tender period will close on 30 September 2019, with the contract set to commence on 1 December 2019 and run for a total of 84 months, with an estimated value between £1.4 million and £1.75 million. Interested suppliers should pay attention to the requirement for high-quality service delivery and reporting, as these will be crucial for the award decision. This procurement opportunity represents significant potential for businesses in the insurance services sector, particularly those that specialise in claims handling and management. Companies that can demonstrate robust procedures for claims processing, customer service, and IT systems for management reporting will be well-positioned to compete. Additionally, knowledge of TUPE regulations may be beneficial for tenderers, while small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to apply, given the council's commitment to inclusivity in this procurement process. ## Notice Islington Council invites suitable expressions of interest from suppliers for an insurance claims handling service. Current status / Background Islington Council has had an out-sourced service for handling its insurance claims for several years. No claim files are kept in-house and all decisions on claims processing and information gathering are the responsibility of the provider. The current contract expires this year. The requirement The Council requires a new seven-year contract to run from 01 December 2019 to have its insurance claims of all types, including the main three, liability, property and motor claims dealt with by an external provider. Full, delegated responsibility will be given to the provider to process claims to settlement. As the Council will not retain claim files of its own it is essential that the bidder provides a high quality service of recording and reporting claims, and that the Council can access that information via detailed management reports and look up claim files retained by the bidder. Lots The council's requirement is for one provider to cover the full range of claims handling. Potential providers must be aware that TUPE may or may not apply to this service. Further details will be available in the invitation to tender Contract Period The contract period will be for 84 months from an estimated start date 01 December 2019, initially for 3 years, with the option to extend from 01 December 2022 for two additional periods of 24 months, subject to satisfactory performance and available funding. Contract Value The estimated total value for this service is PS1.4m - PS1.75m over the maximum 84 months term of the contract. This is based on PS200,0000-250,000 per annum. However, the actual value will vary according to the number of claims actually received, their type and complexity. Tenders will be evaluated for price on the basis of a schedule of the charges they will levy based on type and complexity. As a guide, the Council has received the following numbers of claims on average for the last three years: * Liability 235 * Motor 148 * Property 111 Award criteria The contract will be awarded to the Most Economically Advantageous Tender (MEAT) in accordance with the Public Contracts Regulations. MEAT for this contract is quality 65% and cost 35%. Tender submissions will be subject to minimum quality thresholds of 3 for each question. Further details will be provided in the invitation to tender. Cost 35% Quality 65% Quality made up of: * Claims Handling Procedures 20% * Customer Service 15% * Fraud Prevention 10% * Complaints Handling 10% * IT systems, recording and management reporting 10% Total 100% ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/89f9258a-c447-4b25-8150-69a2c6faf818 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 28 Aug 2019 | | Submission deadline | 30 Sep 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Dec 2019 - 1 Dec 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,750,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ISLINGTON | | Locality | LONDON | | Post town | North London | | Postcode | N7 7EP | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI43 Haringey and Islington | | Local authority | Islington | | Electoral ward | Finsbury Park | | Westminster constituency | Islington North | | Delivery location | TLI London | ## CPV Codes ### Divisions - 66 - Financial and insurance services ### Codes - 66000000 - Financial and insurance services ## Release History - 28 Aug 2019 at 14:53 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/89f9258a-c447-4b25-8150-69a2c6faf818 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/89f9258a-c447-4b25-8150-69a2c6faf818 28th August 2019 - Opportunity notice on Contracts Finder ## Notice URLs - http://www.islington.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-88973205-beb6-472a-8549-6849c8ad478e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-88973205-beb6-472a-8549-6849c8ad478e.json.