---
title: "Complaints Management System"
ocid: "ocds-b5fd17-88ce55e5-ee6a-49e3-963b-2efa9e33b7ed"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-88ce55e5-ee6a-49e3-963b-2efa9e33b7ed"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-88ce55e5-ee6a-49e3-963b-2efa9e33b7ed.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-88ce55e5-ee6a-49e3-963b-2efa9e33b7ed.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MIDDLESBROUGH COUNCIL"
published: "2025-01-21"
---

# Complaints Management System

Buyer: MIDDLESBROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-88ce55e5-ee6a-49e3-963b-2efa9e33b7ed

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-88ce55e5-ee6a-49e3-963b-2efa9e33b7ed)  
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## Summary

Middlesbrough Council has awarded a contract titled "Complaints Management System" in the IT services category, specifically for consulting, software development, Internet, and support. Located in the North East of the United Kingdom, this procurement was conducted through a selective method, entailing a call-off from a framework agreement. Key dates include the end of the tender period on 8 October 2024, with the contract period commencing on 18 November 2024 and concluding on 17 November 2026. The total value of the contract is £33,250 GBP and the procurement stage is at the award stage as of 21 January 2025.

This tender presents significant opportunities for SMEs and VCSEs, particularly those specialising in complaints management software, customer feedback, and enquiry tracking systems. The awarded supplier, Computer Application Services Limited, exemplifies the kind of business well-suited to deliver on this contract. Businesses with expertise in integrated complaint logging, customer interaction management, and case type handling would find this contract a pathway to expand their service offerings and secure a foothold in the public sector IT services market.

## Notice

complaints management software improves complaints handling and reporting - while reducing costs and risks. Log and track all complaints, customer feedback and enquiries in one integrated system. FOI, EIR and SAR case types included.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/643c8f69-b4ea-4e1f-ad22-4630bb179310 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jan 2025 |
| Submission deadline | 8 Oct 2024 |
| Future notice date | Not specified |
| Award date | 7 Oct 2024 |
| Contract period | 18 Nov 2024 - 17 Nov 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £33,250 |
| Lots value | Not specified |
| Awards value | £33,250 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MIDDLESBROUGH COUNCIL |
| Locality | MIDDLESBROUGH |
| Post town | Cleveland |
| Postcode | TS1 2DT |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC32 South Teesside |
| Local authority | Middlesbrough |
| Electoral ward | Central |
| Westminster constituency | Middlesbrough and Thornaby East |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COMPUTER APPLICATION SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 21 Jan 2025 at 16:05 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/643c8f69-b4ea-4e1f-ad22-4630bb179310

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/643c8f69-b4ea-4e1f-ad22-4630bb179310
  21st January 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-88ce55e5-ee6a-49e3-963b-2efa9e33b7ed. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-88ce55e5-ee6a-49e3-963b-2efa9e33b7ed.json.