---
title: "CPT_24_34 - Feedback programmes"
ocid: "ocds-b5fd17-890e6433-2156-489c-8f95-92917d37b9a1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-890e6433-2156-489c-8f95-92917d37b9a1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-890e6433-2156-489c-8f95-92917d37b9a1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-890e6433-2156-489c-8f95-92917d37b9a1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL AUDIT OFFICE"
published: "2025-07-04"
---

# CPT_24_34 - Feedback programmes

Buyer: NATIONAL AUDIT OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-890e6433-2156-489c-8f95-92917d37b9a1

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## Summary

The National Audit Office (NAO) executed the procurement process utilizing the Crown Commercial Services' Research and Insights Dynamic Purchasing System (DPS) for a project titled "CPT_24_34 - Feedback programmes." This contract falls under the industry category of customer survey services and is located in London, England (postcode SW1W 9SP). The procurement stage of this contract is complete, with the award made to IFF Research Ltd. The contract commenced on 2nd June 2025 and will initially run until 1st June 2028, with an option for a two-year extension in one-year periods. The potential full contract value over five years is estimated at £520,000, with an initial value of £313,403.16.

This contract presents a significant opportunity for businesses involved in customer survey services, particularly those capable of delivering comprehensive stakeholder feedback programmes. The tender, which was selected using a call-off method from a dynamic purchasing system, indicates a preference for efficient and specialised service providers. Smaller businesses (SMEs) within the customer survey sector, equipped to provide detailed analysis and visualisation of survey results, stand to benefit from such opportunities for growth and collaboration with governmental bodies like the NAO. The emphasis on strategic feedback and financial audit insights offers advantageous scope for tailored service delivery and the potential for long-term engagement through contract renewal options.

## Notice

National Audit Office (NAO) used the Crown Commercial Services (CCS) Research and Insights Dynamic Purchasing System (DPS) - Reference: RM6126 to award a contract to I.F.F Research Ltd. The services include provision of two stakeholder feedback programmes: a Strategic Feedback Programme to gather insights from senior stakeholders via surveys and interviews, and a Financial Audit Feedback Programme targeting finance officials post-audit. Both include regular reporting, analysis and a dashboard visualisation of results. The contract will run for a initial 3 year period from 02.06.25 to 01.06.28 with the option to extend the contract for two years in one year periods. Final expiry of the contract is 01.06.30. The estimated contract value for the potential full five years will be PS520,000.00 gross and the initial three years will be PS313,403.16 gross.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/35ab7fe3-8f02-4d4f-afc0-3a4a17a50083 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jul 2025 |
| Submission deadline | 14 Mar 2025 |
| Future notice date | Not specified |
| Award date | 1 Jun 2025 |
| Contract period | 1 Jun 2025 - 1 Jun 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £313,403 |
| Lots value | Not specified |
| Awards value | £313,403 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL AUDIT OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1W 9SP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Pimlico North |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IFF RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342310 - Customer survey services

## Release History

- 4 Jul 2025 at 14:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/35ab7fe3-8f02-4d4f-afc0-3a4a17a50083

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/35ab7fe3-8f02-4d4f-afc0-3a4a17a50083
  4th July 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-890e6433-2156-489c-8f95-92917d37b9a1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-890e6433-2156-489c-8f95-92917d37b9a1.json.