---
title: "Information Technology Service Management (ITSM) Software"
ocid: "ocds-b5fd17-8935bfd1-17cd-40a0-a768-4fd527438b05"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8935bfd1-17cd-40a0-a768-4fd527438b05"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8935bfd1-17cd-40a0-a768-4fd527438b05.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8935bfd1-17cd-40a0-a768-4fd527438b05.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "COVENTRY CITY COUNCIL"
published: "2021-12-13"
---

# Information Technology Service Management (ITSM) Software

Buyer: COVENTRY CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-8935bfd1-17cd-40a0-a768-4fd527438b05

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8935bfd1-17cd-40a0-a768-4fd527438b05)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8935bfd1-17cd-40a0-a768-4fd527438b05.json)

## Summary

The Coventry City Council has awarded a contract for the provision of Information Technology Service Management (ITSM) Software, valued at £336,672. This procurement falls under the goods category and has been completed through a Call Off from G-Cloud 12. The contract period began on 29th November 2021 and will conclude on 28th November 2023, with the award notice published on 13th December 2021. Additionally, the contract delivery is set to occur in Coventry, England.

This awarded contract presents a significant opportunity for businesses in the information technology sector, particularly those specialising in service management software. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) may find themselves well-positioned to compete for similar contracts in the future, leveraging their agility and tailored services to meet the needs of public sector buyers like Coventry City Council.

## Notice

IT service management software for the Council's internal IT servicedesk and employee use. The contract has already been awarded via G-Cloud 12

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9ee34048-935b-4f1c-b54b-9f6a85e29099 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Other - Call Off from G-Cloud 12 |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Dec 2021 |
| Submission deadline | 21 Oct 2021 |
| Future notice date | Not specified |
| Award date | 20 Oct 2021 |
| Contract period | 29 Nov 2021 - 28 Nov 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £336,672 |
| Lots value | Not specified |
| Awards value | £336,672 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COVENTRY CITY COUNCIL |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV1 5RR |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | St Michael's |
| Westminster constituency | Coventry South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 13 Dec 2021 at 10:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9ee34048-935b-4f1c-b54b-9f6a85e29099

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9ee34048-935b-4f1c-b54b-9f6a85e29099
  13th December 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8935bfd1-17cd-40a0-a768-4fd527438b05. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8935bfd1-17cd-40a0-a768-4fd527438b05.json.