---
title: "ServiceNow Re-tender - 2025"
ocid: "ocds-b5fd17-89718783-ae34-4235-8230-8c7cd3512a2f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-89718783-ae34-4235-8230-8c7cd3512a2f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-89718783-ae34-4235-8230-8c7cd3512a2f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-89718783-ae34-4235-8230-8c7cd3512a2f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FINANCIAL CONDUCT AUTHORITY"
published: "2026-07-31"
---

# ServiceNow Re-tender - 2025

Buyer: FINANCIAL CONDUCT AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-89718783-ae34-4235-8230-8c7cd3512a2f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-89718783-ae34-4235-8230-8c7cd3512a2f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-89718783-ae34-4235-8230-8c7cd3512a2f.json)

## Summary

The Financial Conduct Authority has concluded the procurement process titled "ServiceNow Re-tender - 2025", aimed at procuring license management software packages. The contract, awarded in the services industry category, focuses on the provision of ServiceNow licenses, support, and professional services to support case management functions. The procurement method used was selective, specifically a call-off from a framework agreement. This process, constrained by a tender period ending on 30th June 2025, saw its contract awarded to ADVANCE SOLUTIONS CORP LTD on 26th September 2025. Located in London, with the official postal code E20 1JN, the contracting process reached the award stage with a total award value amounting to £7,853,547.20. The contract is set to commence on 31st December 2025 and will run until 30th December 2029.

This tender presents substantial opportunities for businesses specialising in software license management and those capable of providing comprehensive support and professional services in IT case management systems. Although the procurement was based on a selective method, businesses with the capacity to offer similar services could find potential growth opportunities by aligning with framework agreements that accommodate call-offs in the future. While the contract may not suit SMEs and VCSEs, large-scale enterprises capable of delivering expansive services within the specified timeframe and budget could leverage such opportunities to expand their portfolio in the public procurement sector.

## Notice

Provision of ServiceNow Licenses, Support and Professional Services to support case management related functions.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f48b85a8-7465-44b9-abc6-68c8c82d3349 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jul 2026 |
| Submission deadline | 30 Jun 2025 |
| Future notice date | Not specified |
| Award date | 25 Sep 2025 |
| Contract period | 31 Dec 2025 - 30 Dec 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £8,500,000 |
| Lots value | Not specified |
| Awards value | £7,853,547 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL CONDUCT AUTHORITY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ADVANCE SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48218000 - License management software package

## Release History

- 31 Jul 2026 at 11:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f48b85a8-7465-44b9-abc6-68c8c82d3349

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f48b85a8-7465-44b9-abc6-68c8c82d3349
  31st July 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-89718783-ae34-4235-8230-8c7cd3512a2f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-89718783-ae34-4235-8230-8c7cd3512a2f.json.