---
title: "L2 Customer Service Apprenticeship"
ocid: "ocds-b5fd17-89725e91-7495-4be2-ac47-cd133531ced2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-89725e91-7495-4be2-ac47-cd133531ced2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-89725e91-7495-4be2-ac47-cd133531ced2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-89725e91-7495-4be2-ac47-cd133531ced2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR EDUCATION"
published: "2021-11-12"
---

# L2 Customer Service Apprenticeship

Buyer: DEPARTMENT FOR EDUCATION  
Current stage: Award  
OCID: ocds-b5fd17-89725e91-7495-4be2-ac47-cd133531ced2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-89725e91-7495-4be2-ac47-cd133531ced2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-89725e91-7495-4be2-ac47-cd133531ced2.json)

## Summary

The Department for Education is seeking to provide a Level 2 Customer Service Apprenticeship through a selective procurement process. This contract is classified under the education and training services category and is valued at £70,000. The tender period ended on 22nd October 2021, while the contract is set to run from 1st November 2021 to 31st October 2022. The services will be delivered in various locations, including the British Overseas Territories, Channel Islands, and the United Kingdom.

This procurement presents significant growth opportunities for businesses specialising in educational services, particularly those that can offer apprenticeship programmes. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) would be well positioned to compete, given the nature of the service required. Engaging with this contract can enhance their portfolio and contribute to their reputation in the education sector.

## Notice

L2 Customer Service Apprenticeship standard

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e21ec33f-b827-45df-9efe-c6f596748f3e |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Nov 2021 |
| Submission deadline | 22 Oct 2021 |
| Future notice date | Not specified |
| Award date | 4 Nov 2021 |
| Contract period | 1 Nov 2021 - 31 Oct 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £70,000 |
| Lots value | Not specified |
| Awards value | £70,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR EDUCATION |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 3BT |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80000000 - Education and training services

## Release History

- 12 Nov 2021 at 13:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e21ec33f-b827-45df-9efe-c6f596748f3e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e21ec33f-b827-45df-9efe-c6f596748f3e
  12th November 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c7027141-3fd6-473e-b91b-710952dfbf33
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-89725e91-7495-4be2-ac47-cd133531ced2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-89725e91-7495-4be2-ac47-cd133531ced2.json.